About this Event
Ready to turn your customer service into your competitive edge?
"Elevating the Experience: White Glove Customer Service for Entrepreneurial Success" equips entrepreneurs, managers, and frontline staff with the tools, strategies, and mindset needed to deliver luxury-level customer care — what we call "white glove service" — at every touchpoint. Whether you run a restaurant, boutique, service agency, large corporation, or e-commerce store, this workshop will help you raise the standard and drive customer loyalty, referrals, and long-term revenue growth.
Participants will leave with actionable insights, tailored communication techniques, and customer service frameworks they can implement immediately.
What You'll Learn
✨ The White Glove Standard — What it really means to deliver white-glove service, and why it gives small businesses a competitive edge
✨ Leadership in Customer Experience — How owners and managers model service excellence and build service-oriented cultures from the top down
✨ Creating a Seamless Experience — Mapping and optimizing the customer journey from first contact to follow-up
✨ Staff Empowerment & Training — Communication scripts, emotional intelligence skills, and the authority to solve problems on the spot
✨ Handling Difficult Customers with Grace — De-escalation strategies that turn complaints into long-term loyalty
✨ Service Recovery Plans — Systems for recovering from service failures and winning customers back with integrity
✨ Bridging the Gap Between Management & Staff — Improving internal communication and unifying your team around a shared mission
✨ Branding Through Service — How your customer service defines your brand, and how to align your online and in-store experience
Week 1: The Foundation of White Glove Excellence
Focus Areas:
- The Definition of White Glove & Great Customer Service
- The Importance of Excellent Customer Service
- Components of the Customer Experience
- How Customer Experience Impacts Financial Growth
Participants will understand how service excellence directly translates into higher sales, client retention, and long-term profitability.
"Excellence starts with understanding what great service truly means."
🎤 Meet Your Facilitator: Sharifa Manning
As a certified customer service professional & coach, Sharifa has dedicated herself to leadership — bringing 25+ years of customer service experience building high-performing teams, customer journeys, and Call Flow processes for small businesses, entrepreneurs, contact call centers, and corporate organizations.
Event venue & nearby stays
Sheridan College - Davis Campus, 7899 McLaughlin Road, Brampton, Canada
Concerts, fests, parties, meetups — all the happenings, one place.