About this Event
About the Course:
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
If you would like weekend training sessions, kindly reach out to us at for availability and scheduling.
Course Overview
Develop assertive communication skills to express yourself confidently while maintaining positive workplace relationships in Calgary. Learn to communicate needs, opinions, and feedback clearly without creating unnecessary conflict. Strengthen active listening, emotional control, boundary-setting, and difficult conversation skills. Apply practical techniques through interactive exercises and realistic workplace scenarios.
Key Benefits
By the end of this training, you will be able to:
- Apply practical techniques for confident and assertive communication.
- Communicate needs, opinions, expectations, and feedback respectfully.
- Handle workplace disagreements and challenging interactions with greater composure.
- Enhance professional presence, credibility, and ability to influence others.
Target Audience
This training is ideal for:
- Team Leaders and Supervisors
- Managers and Executives
- HR and People Managers
- Project Coordinators and Client-Facing Professionals
- Professionals who want to overcome hesitation when expressing themselves
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In-House Session
Organizations can bring this 1-day program to their teams through on-site or online delivery. The content can be tailored to support confident communication, boundary setting, workplace challenges, and respectful conversations.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Assertiveness
Info: • Define assertiveness, passive behavior, and aggressive behavior
• Recognize the impact of communication tone and style
• Identify your current communication pattern
• Interactive Element: Icebreaker Activity
Module 2: The Psychology of Confidence and Self-Expression
Info: • Overcome fear and hesitation in communication
• Build inner confidence and a positive mindset
• Understand personal triggers and emotional control
• Interactive Element: Case Study
Module 3: Assertive Language and Behavior
Info: • Use “I” statements to express needs clearly
• Master tone, timing, and body language
• Balance empathy and firmness in conversations
• Interactive Element: Practical Activity
Module 4: Managing Difficult Conversations
Info: • Handle criticism, conflict, and disagreement respectfully
• Give and receive constructive feedback
• Stay composed during emotionally charged situations
• Interactive Element: Role Play
Module 5: Boundaries and Professional Respect
Info: • Identify and communicate boundaries effectively
• Deal with dominant or aggressive individuals
• Practice assertive negotiation and refusal techniques
• Interactive Element: Quiz
Module 6: Applying Assertive Communication in Teams
Info: • Encourage open dialogue and trust
• Influence without authority
• Strengthen collaboration and leadership through assertiveness
• Interactive Element: Case Study
Module 7: Action Planning and Practice
Info: • Develop a personalized assertiveness action plan
• Use peer feedback and reflection
• Create a daily application checklist
• Interactive Element: Action Plan Review
Event venue & nearby stays
Regus – AB, Calgary – McDougall, 639 5 Ave SW, Suite 2500, Calgary, Canada
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