About this Event
STRIVE WISDOM | EVENT LEARNING BRIEF
Effective Communication Skills for Professionals
New York City, NY, USA
NOTE: The course will be delivered by experienced local trainers.
01 | The Session At A Glance
Location: New York City, NY, USA
Duration: 1 Full Day – 8 Hours
Delivery: Instructor-led classroom training
Format: In Person / Virtual / In-House
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Enjoy Complimentary Refreshments (Beverages, Lunch, and Snacks are included)
02 | Why This Session?
Effective communication supports collaboration, clear decision-making and professional relationships. This session explores practical techniques for communicating clearly, listening actively and handling workplace conversations constructively.
- Improve clarity in verbal and written communication.
- Practise active listening and asking relevant questions.
- Recognise and address common communication barriers.
- Develop constructive approaches to feedback and disagreements.
- Communicate effectively in meetings, presentations and team discussions.
03 | What You Will Actually Do
Icebreaker
Identify common workplace communication challenges and reflect on personal communication habits.
Hands-On Activity
Practise active listening, asking clarifying questions and confirming understanding.
Simulation
Practise communicating clearly during meetings, presentations and professional discussions.
Workshop Exercise
Improve workplace emails by reviewing clarity, tone, structure and professional language.
Group Discussion
Exchange perspectives on interpersonal communication, teamwork and effective workplace collaboration.
Role Play
Practise constructive feedback and respectful communication during difficult conversations.
Case Study
Analyse a workplace communication scenario and identify practical ways to address misunderstandings.
04 | What You Can Take Into Your Work
By the end of the session, participants should be able to:
- Explain the principles of clear and effective workplace communication.
- Apply active listening techniques to understand information and clarify expectations.
- Use appropriate language and structure when preparing professional emails and spoken messages.
- Identify how tone, non-verbal communication and assumptions can affect understanding.
- Recognise communication barriers and consider practical ways to address them.
- Develop constructive approaches to feedback, disagreement and difficult conversations.
- Apply communication techniques when contributing to meetings, presentations and team discussions.
- Prepare an individual action plan for applying relevant communication practices to everyday responsibilities.
05 | Is This Session For You?
Business and Office Professionals
For professionals who regularly write emails, exchange information, prepare updates and coordinate tasks with colleagues and other stakeholders.
Managers and Department Heads
For professionals who communicate expectations, lead discussions, provide feedback, delegate responsibilities and address workplace concerns.
Team Leaders and Supervisors
For people responsible for coordinating daily work, clarifying instructions, supporting team communication and addressing misunderstandings.
Project and Operations Professionals
For professionals who coordinate activities, share progress updates, manage handovers and work across departments.
HR and People Professionals
For professionals involved in employee conversations, feedback discussions, workplace coordination and the communication of policies or processes.
Client-Facing and Customer Service Professionals
For people who explain information, respond to enquiries, manage expectations and handle misunderstandings in customer interactions.
The session is suitable for professionals who want to review or practise everyday communication skills, including those who are new to formal communication training.
06 | The Strive Wisdom Approach
Practical
Communication concepts are connected to workplace situations such as email exchanges, meetings, feedback and everyday professional discussions. Participants explore how the techniques may apply to their responsibilities.
Human-Centred
The session emphasises listening, empathy, respectful language and understanding different perspectives. Participants consider how communication choices affect colleagues and professional relationships.
Responsible
Participants consider confidentiality, professional boundaries, respectful disagreement and the impact of their words on others. Communication is approached as a shared professional responsibility.
Workflow-Oriented
Examples connect communication techniques with work processes, responsibilities, handovers and follow-up actions. The focus remains on sharing information that others need to complete their work.
Applied
Exercises allow participants to explore communication techniques in workplace scenarios. Participants consider which approaches are appropriate for their professional context.
07 | From Individual Learning to Team Practice
In-House Session
Want to train your entire team?
Strive Wisdom can arrange this course as an in-house session focused on the communication responsibilities and workflows of your organisation.
The content can be adapted to workplace situations such as team meetings, internal emails, project handovers, customer conversations, feedback discussions and cross-departmental coordination.
An in-house format allows participants to discuss shared communication practices and consider how consistent approaches can be applied to everyday work.
The session format, examples and activities can be agreed in advance to reflect the organisation's professional context and learning requirements.
08 | New York City Session | Quick Reference
Course Title: Effective Communication Skills for Professionals
Location: New York City, NY, USA
Duration: 1 Full Day – 8 Hours
Delivery: Instructor-led classroom training
Format: In Person / Virtual / In-House
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Enjoy Complimentary Refreshments (Beverages, Lunch, and Snacks are included)
Trainer: Experienced local trainers
Core Areas
Foundations of Effective Workplace Communication → Active Listening and Understanding → Verbal and Non-Verbal Communication → Professional Writing and Digital Communication → Interpersonal Communication and Collaboration → Constructive Feedback and Difficult Conversations → Communication in Meetings and Presentations
Agenda
Module 1: Foundations of Effective Workplace Communication
Info: Understand the communication process, including the sender, message, channel, receiver and feedback.
Identify common workplace communication barriers, such as unclear language, assumptions and distractions.
Recognise how communication purpose, audience and context influence the interpretation of messages.
Icebreaker
Module 2: Active Listening and Understanding
Info: Apply active listening techniques to understand information, concerns and different perspectives.
Use open-ended questions and clarification techniques to confirm meaning and expectations.
Recognise the importance of paraphrasing, attentive listening and appropriate responses in professional conversations.
Hands-On Activity
Module 3: Verbal and Non-Verbal Communication
Info: Structure spoken messages using clear language, logical sequencing and an appropriate level of detail.
Understand how tone, pace, facial expressions, posture and gestures can influence communication.
Adapt verbal and non-verbal communication to different workplace situations and professional audiences.
Simulation
Module 4: Professional Writing and Digital Communication
Info: Structure professional emails with clear subject lines, concise messages and specific actions.
Adapt written language, tone and formality to the recipient and communication purpose.
Apply good practices for digital communication, including clarity, accuracy, professional etiquette and appropriate follow-up.
Workshop Exercise
Module 5: Interpersonal Communication and Collaboration
Info: Use respectful and clear communication when coordinating tasks and sharing information with colleagues.
Recognise how empathy, perspective-taking and professional courtesy influence workplace relationships.
Clarify roles, responsibilities and expectations to support collaboration across teams.
Group Discussion
Module 6: Constructive Feedback and Difficult Conversations
Info: Structure constructive feedback around specific observations, work-related behaviour and practical improvements.
Apply respectful communication techniques when addressing misunderstandings, disagreements and concerns.
Recognise how emotional responses, assumptions and communication styles can affect difficult workplace conversations.
Role Play
Module 7: Communication in Meetings and Presentations
Info: Organise information into a clear structure when delivering presentations or workplace updates.
Apply effective meeting communication practices, including relevant contributions, clarifying questions and active listening.
Summarise decisions, action items, responsibilities and follow-up requirements to support shared understanding.
Case Study
Event venue & nearby stays
Regus - NY, New York City - Brookfield Place, 200 Vesey Street, New York City, United States
Concerts, fests, parties, meetups — all the happenings, one place.