About this Event
About the Course:
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
If you would like weekend training sessions, kindly reach out to us at for availability and scheduling.
Course Overview
Develop practical conflict-management skills to handle disagreements and confrontational situations effectively in Calgary. Learn to understand the causes of conflict and choose appropriate strategies for different situations. Strengthen assertive communication, active listening, de-escalation, and solution-focused negotiation skills. Build confidence through practical exercises, discussions, and workplace-based scenarios.
Key Benefits
By the end of this training, you will be able to:
- Recognize workplace conflict triggers and recurring behavioral patterns.
- Understand your natural conflict-management style and adjust it effectively.
- Use confident and assertive communication in challenging conversations.
- Apply de-escalation strategies to prevent conflicts from intensifying.
- Use practical frameworks to address and resolve workplace disagreements.
- Approach confrontation calmly while maintaining professionalism.
- Create stronger, healthier, and more collaborative working relationships.
Target Audience
This training is ideal for:
- Managers
- HR Teams
- Team Leaders
- Business Professionals
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In-House Session
Organizations can deliver this program on-site or online, with content tailored to their workplace needs. The training can focus on managing conflict, improving communication, reducing tension, and strengthening team collaboration.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Conflict Dynamics
Info: • Identify common triggers of workplace conflict
• Explore different types of workplace conflict
• Recognize emotional and behavioral patterns
• Activity
Module 2: Conflict Styles & Personal Awareness
Info: • Explore the Thomas-Kilmann Conflict Model
• Understand the strengths and risks of each conflict style
• Identify your default conflict-management style
• Activity
Module 3: Communication Tools for Difficult Conversations
Info: • Distinguish assertive, passive, and aggressive communication
• Use neutral and clear language
• Apply effective listening techniques
• Role Play
Module 4: De-escalation Techniques
Info: • Stay calm and composed under pressure
• Recognize early signs of escalation
• Redirect emotionally charged conversations
• Activity
Module 5: Structured Conflict Resolution Steps
Info: • Apply a step-by-step conflict resolution framework
• Set clear expectations and boundaries
• Work toward mutual agreement
• Case Study
Module 6: Managing Confrontation with Confidence
Info: • Approach challenging conversations effectively
• Handle defensiveness and pushback
• Reframe negative interactions constructively
• Role Play
Module 7: Conflict Prevention Strategies
Info: • Establish team norms and agreements
• Develop proactive communication habits
• Encourage open and constructive feedback
• Activity
Module 8: Applying Conflict Skills in Real Situations
Info: • Examine common workplace conflict scenarios
• Understand leadership responsibilities in conflict
• Strengthen long-term professional relationships
• Case Study
Event venue & nearby stays
Regus – AB, Calgary – McDougall, 639 5 Ave SW, Suite 2500, Calgary, Canada
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