About this Event
About This Course
Duration: 1 Day
Delivery Mode: Classroom / In-house
Language: English
Credits: 8
Certification: Course Completion Certificate Provided
Refreshments: Lunch, snacks and beverages will be provided during the session
If you would like weekend training sessions, kindly reach out to us at [email protected] for availability and scheduling.
Course Overview:
Lean Six Sigma for Healthcare
Healthcare organisations operate within complex environments where delays, unnecessary activities, process variation, communication challenges, and inefficient workflows can influence operational performance and the overall delivery of care.
Effective improvement does not always require major organisational transformation. In many cases, meaningful progress starts with understanding how work is currently performed, recognising where challenges arise, and using practical approaches to improve everyday processes.
Lean Six Sigma for Healthcare is an intensive one-day workshop that introduces healthcare professionals to practical improvement approaches designed to support more efficient workflows, better coordination, reduced waste, and greater process consistency.
Participants will examine healthcare-related examples and accessible improvement tools that can be applied across outpatient clinics, inpatient departments, laboratories, pharmacies, and administrative functions.
The programme prioritises practical problem-solving over complex theory, helping participants build confidence in identifying inefficiencies, understanding variation, mapping processes, exploring root causes, and creating realistic improvement actions.
From Recognising Challenges to Creating Improvements
Identifying that a process is inefficient is an important starting point, but sustainable improvement requires understanding why the problem occurs and determining what can realistically be changed.
By the end of the workshop, participants will be able to:
- Recognise inefficiencies in everyday healthcare processes
- Identify common types of waste and unnecessary activities
- Create simple maps of clinical and administrative workflows
- Develop an introductory understanding of process variation
- Understand and apply the basic principles of DMAIC
- Use practical tools to investigate root causes
- Explore ways to improve patient flow
- Identify suitable measures for monitoring improvement
- Develop practical action steps for their own work areas
- Communicate process improvement opportunities more effectively
The workshop encourages participants to progress from recognising operational challenges towards applying structured and practical approaches to improvement.
A Hands-On Learning Experience
Process improvement becomes easier to understand when concepts are connected to realistic workplace situations.
The workshop therefore uses practical learning activities that allow participants to explore how Lean Six Sigma principles can be applied within healthcare environments.
Learning activities include:
- Interactive exercises
- Workflow mapping activities
- Role plays
- Healthcare-based case studies
- Root-cause analysis exercises
- Process improvement simulations
- Group brainstorming
- Practical action planning
These methods are designed to simplify improvement concepts while encouraging participants to identify opportunities within their own departments and workflows.
Who Should Attend?
The workshop is intended for healthcare professionals and teams who participate in everyday processes and want to strengthen their understanding of practical process improvement.
It is particularly suitable for:
- Nurses
- Clinicians
- Allied Health Staff
- Hospital Operations Teams
- Quality and Improvement Teams
- Administrative and Support Staff
- Healthcare Improvement Teams
- Early-Career Healthcare Professionals
- Professionals involved in clinical or operational workflows
No advanced statistical or technical knowledge is required. The programme provides a practical introduction to Lean Six Sigma concepts for professionals seeking a stronger foundation in process improvement.
What Makes This Workshop Different?
Practical Tools for Real Healthcare Workflows
Healthcare professionals are often closest to the operational challenges affecting their departments. However, recognising a problem is different from having a structured method for investigating and improving it.
The workshop introduces practical tools and structured approaches that can help participants:
- Understand workflows from a broader perspective
- Identify delays, unnecessary activities, and bottlenecks
- Investigate possible causes of recurring problems
- Use straightforward data and measures to understand performance
- Develop realistic and achievable improvement actions
- Assess whether changes are producing better results
The focus remains on accessible methods rather than advanced statistical analysis, enabling participants to contribute more confidently to practical improvement discussions and problem-solving.
Why Lean Six Sigma Skills Matter in Healthcare
Healthcare professionals must continually balance quality, efficiency, coordination, and the demands of daily service delivery.
For this reason, process improvement knowledge is valuable not only for specialist quality teams but also for professionals working across clinical, operational, administrative, and support functions.
Developing these skills can help professionals:
Understand the Complete Process
See how individual activities contribute to wider patient journeys and operational pathways.
Recognise Improvement Opportunities
Identify delays, bottlenecks, unnecessary movement, rework, and inconsistencies.
Approach Problems Systematically
Move beyond assumptions by investigating possible root causes.
Strengthen Team Coordination
Support clearer communication around workflows, handoffs, and improvement priorities.
Encourage Sustainable Improvement
Focus on practical actions and straightforward measures that can help maintain progress.
Healthcare-focused Lean Six Sigma approaches commonly address workflow efficiency, waste reduction, root-cause analysis, and structured improvement methods such as DMAIC.
Encouraging Everyday Continuous Improvement
Continuous improvement does not always involve large-scale transformation projects. It can also begin with small but important questions:
- Where are delays happening?
- Which activities create value and which do not?
- Why does the same issue keep occurring?
- Where are handoffs creating challenges?
- What information should we measure?
- What small change could make the process better?
When teams develop a common way of asking and exploring these questions, improvement becomes part of everyday work.
This workshop helps participants understand how Lean Six Sigma thinking can support this mindset and contribute to a stronger culture of continuous improvement.
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Customised In-House Training
Organisations seeking to strengthen internal process improvement capabilities can also arrange Lean Six Sigma for Healthcare as a customised in-house programme.
An in-house format allows the learning experience to be adapted around the workflow, operational, and service challenges that are most relevant to the organisation.
Training can be tailored around areas including:
- Patient flow
- Clinical and administrative workflows
- Service coordination
- Process delays
- Documentation processes
- Laboratory and Ph*rm*cy workflows
- Quality improvement
- Team-based problem-solving
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Healthcare Processes & Waste
Info: • Identifying bottlenecks in patient pathways
• Understanding types of waste in healthcare
• Mapping simple clinical and administrative workflows
• Icebreaker Activity
Module 2: Lean Concepts in Everyday Healthcare Workflows
Info: • Streamlining steps in patient care
• Reducing unnecessary movement and delays
• Improving staff coordination and handoffs
• Activity
Module 3: Basic Six Sigma Concepts for Healthcare Teams
Info: • What variation looks like in healthcare
• Understanding errors, rework, and inconsistencies
• Using simple measurement techniques
• Role Play
Module 4: DMAIC for Healthcare Improvement
Info: • Define: Stating clear healthcare problems
• Measure: Identifying basic metrics and data points
• Analyze, Improve & Control: Simple workflow fixes
• Case Study
Module 5: Root-Cause Tools for Clinical & Operational Issues
Info: • Using 5 Whys to find simple causes
• Pareto for identifying biggest problem areas
• Fishbone diagram for quick analysis
• Simulation
Module 6: Applying Lean Six Sigma in Real Healthcare Areas
Info: • Improving patient flow in outpatient clinics
• Reducing delays in labs, Ph*rm*cy & diagnostics
• Addressing documentation or discharge delays
• Group Brainstorm Activity
Module 7: Building Simple, Sustainable Improvement Plans
Info: • Creating small, achievable action steps
• Monitoring simple KPIs in daily work
• Communicating improvements with teams
• Activity
Event venue & nearby stays
Regus 120 Collins Street, MELBOURNE Regus :-MELBOURNE, Spaces Collingwood 71 Gipps Street, Melbourne, Australia
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