About this Event
STRIVE WISDOM | EVENT LEARNING BRIEF
Conflict Resolution and Workplace Mediation for Professionals
Washington, DC, USA
01 | The Session At A Glance
Location
Washington, DC, USA
Duration
1 Full Day – 8 Hours
Delivery
Instructor-led classroom training
Format
In Person Classroom Training / Virtual Session
Language
English
Credits
8 PDUs / Training Hours
Certification
Course Completion Certificate
Refreshments
Enjoy Complimentary Refreshments (Beverages, Lunch, and Snacks are included)
02 | Why This Session?
Workplace disagreements can arise from communication gaps, competing priorities, differences in expectations and misunderstandings. Addressing them constructively requires active listening, clear communication, impartiality and an understanding of different perspectives.
This session explores practical approaches to resolving workplace conflicts and facilitating productive conversations. Participants will examine how to:
- Identify common causes and early signs of workplace conflict.
- Listen to different perspectives without premature judgement.
- Use constructive communication to address disagreements.
- Apply mediation principles to workplace disputes.
- Explore collaborative problem-solving and follow-up.
03 | What You Can Take Into Your Work
By the end of the session, participants should be able to:
- Identify common causes and early signs of workplace conflict.
- Recognise how communication styles and assumptions influence disagreements.
- Apply active listening and constructive questioning.
- Use neutral language when discussing sensitive issues.
- Explain basic mediation principles and the role of an impartial facilitator.
- Evaluate solutions by considering the needs and interests of those involved.
- Develop follow-up actions to support agreed resolutions.
04 | Is This Session for You?
Business Leaders & Executives
Address disagreements affecting working relationships, team coordination and organisational responsibilities.
Managers & Department Heads
Address team disputes, clarify expectations and facilitate constructive discussions.
Team Leaders & Supervisors
Recognise early conflict, listen to concerns and encourage respectful communication.
HR & People Managers
Explore mediation principles, impartial facilitation and workplace dispute management.
Employee Relations Professionals
Consider structured conflict discussions, dispute resolution and follow-up.
Project & Programme Managers
Address disagreements about responsibilities, deadlines, priorities and collaboration.
Operations & Business Professionals
Practise communication and problem-solving for day-to-day workplace disagreements.
05 | The Strive Wisdom Approach
Practical
Focus on workplace scenarios, conflict discussions and structured resolution approaches.
Human-Centred
Consider the perspectives, concerns and working relationships of people involved.
Responsible
Emphasise respectful communication, impartiality and awareness of formal organisational procedures.
Workflow-Oriented
Connect conflict resolution with management, team communication and employee-relations processes.
Applied
Practise structured conversations and consider how techniques fit professional contexts.
06 | From Individual Learning to Team Practice
In-House Session
Want to train your entire team?
Strive Wisdom can deliver this course as an in-house session tailored to your organisation’s employee-relations responsibilities, communication practices, workplace procedures and operational context.
Examples can address team disagreements, competing priorities, communication gaps and collaborative problem-solving. Content can be agreed before delivery to reflect the team’s responsibilities and learning needs.
Where conflicts involve allegations of misconduct, discrimination, harassment, safety concerns or formal complaints, participants should follow applicable organisational policies and escalation procedures rather than relying solely on informal mediation.
Agenda
The Seven Practical Areas
Module 1: Understanding Workplace Conflict
Info: • Identify common sources of disagreements, including competing priorities and unclear expectations.
• Recognise early signs of conflict and their effects on working relationships.
• Distinguish visible disagreements from underlying concerns.
• Icebreaker
Module 2: Communication and Conflict Styles
Info: • Examine how communication styles influence disagreements.
• Recognise assumptions, tone and misunderstandings.
• Consider how responses can escalate or reduce tension.
• Group Discussion
Module 3: Active Listening and Emotional Awareness
Info: • Use active listening to understand different perspectives.
• Recognise emotional responses that may affect discussions.
• Ask clarifying questions without assigning blame.
• Hands-On Activity
Module 4: Constructive Conflict Resolution
Info: • Separate the issue from the individuals involved.
• Use neutral language to discuss concerns and expectations.
• Explore solutions that address parties’ needs and interests.
• Role Play
Module 5: Workplace Mediation Principles
Info: • Understand the purpose and basic principles of mediation.
• Consider impartiality, confidentiality and voluntary participation where applicable.
• Identify when a neutral facilitator may help parties explore options.
• Case Study
Module 6: Negotiation and Collaborative Problem-Solving
Info: • Identify shared interests and areas of disagreement.
• Generate and evaluate possible solutions collaboratively.
• Consider documenting agreed actions and responsibilities.
• Simulation
Module 7: Agreements, Follow-Up and Prevention
Info: • Establish clear actions and responsibilities after a conflict discussion.
• Use follow-up to review progress and unresolved concerns.
• Identify practices that may help prevent recurring disagreements.
• Workshop Exercise
Event venue & nearby stays
Regus - DC, Washington - Connecticut Avenue, 1050 Connecticut Ave NW, Suite 500, Washington, United States
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