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The CCW Berlin 2025 Congress & Trade Fair, hosted at the ECC Berlin (Estrel Congress Center), is set to be a landmark event in the realm of customer service innovation. With an audience reach extending to Germany and the USA, this year’s edition is anticipated to attract around 8,500 visitors, marking its 28th occurrence. The event will showcase a wealth of expertise from over 40 distinguished speakers who will delve into pivotal topics such as digital disruption, artificial intelligence, and the evolving needs of customers in a rapidly changing digital landscape.Attendees will have the opportunity to meet renowned companies and engage directly with industry leaders, fostering an environment of innovative solutions and dynamic exchanges. Noteworthy speakers include Tim Wiegels, who will highlight the critical role that data quality plays in the success of AI initiatives, and Jabra Engage AI, which will discuss enhancing empathy in customer service through modern technology. The event promises to be a comprehensive platform for professionals to gain insights into successful customer service strategies and to explore the future trends set to reshape the industry.
The CCW is often regarded as an annual 'class reunion' for industry professionals, a sentiment echoed by speakers like Adamsky from DB Dialog GmbH, emphasizing the importance of personal connections and professional exchanges that the event facilitates. Attendees are encouraged to secure their tickets to experience these valuable discussions and networking opportunities, both in-person and digitally. With a clear focus on the transformative power of (voice) AI agents and the strategic steps necessary for decision-makers to make customer service more efficient, this year’s CCW is poised to deliver an enriching experience for all participants.
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Event venue
ECC Berlin (Estrel Congress Center), Sonnenallee 225, 12057 Berlin, Germany, Berlin
Tickets
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