About this Event
Join Us to Build a Practical Voice AI Agent for Your Small Business!
Build a practical voice AI agent for your small business in this hands-on workshop. You’ll explore where voice AI can save time, improve customer response, and take routine phone work off your plate without losing the human touch.
Using a straightforward, small-business-friendly approach, you’ll map the calls your business receives, create a call playbook, and build a first voice agent you can test. You’ll also set clear guardrails so the agent knows what it can handle, what it must not say or do, and when to transfer a caller to a person.
No technical background is required.
By the end of the workshop, you will:
- Identify the phone calls a voice AI agent can handle in your business
- Build and test a working first voice agent
- Create a practical call playbook for greetings, common questions, bookings and handovers
- Set clear guardrails for pricing, sensitive information, urgent situations and human handovers
- Leave with a go-live checklist to help you take the next step with confidence
We are a NSW Small Business Month 2026 Collaboration Partner, this workshop is part of a month-long celebration supporting small businesses across NSW.
Event venue & nearby stays
St Leonards Library, 88 Christie Street, St Leonards, Australia
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