About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
For more information on venue address, reach out to "[email protected]"
About the course:
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
This course strengthens essential soft skills, helping you communicate effectively, present confidently, and handle workplace interactions with professionalism. You will explore key competencies such as communication, teamwork, time management, and personal effectiveness, all tailored for banking and customer-facing roles. Through practical tools and guided activities, you will learn how to present yourself professionally, manage daily responsibilities more efficiently, and build strong working relationships. By the end of the program, you will feel more confident and capable in handling diverse workplace situations.
Learning Objectives:
By the end of this course, you will:
- Strengthen your ability to communicate clearly and professionally.
- Work effectively with colleagues and customers in diverse situations.
- Manage time and workplace tasks with greater confidence.
- Improve your problem-solving and decision-making skills.
- Present yourself with professionalism and positive work habits.
- Build emotional balance and resilience for challenging situations.
- Apply soft skills to create a more effective and productive work environment.
Target Audience:
Bank employees, frontline staff.
Why is it right fit for you:
This course is designed to enhance the everyday interactions and productivity skills essential in modern banking workplaces. It offers practical, easy-to-apply techniques that help you manage conversations, tasks, and challenging situations with greater professionalism. The training focuses on real-world skills that immediately improve workplace performance and customer interactions. With a blend of structured learning and hands-on practice, you gain tools that support lasting behavioural improvement. By attending this course, you invest in both your personal confidence and your professional success.
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Want your team to improve their workplace professionalism and soft skills?
We offer in-house training that can be fully customised to your team’s needs and work environment. Whether your organisation wants to strengthen communication, productivity, teamwork, or customer interaction, we tailor the course modules to ensure maximum relevance and impact.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Introduction to Workplace Soft Skills
Info: • Understanding core soft skills
• Importance of professional behaviour
• Foundations of workplace etiquette
• Activity
Module 2: Professional Communication Skills
Info: • Clear and concise communication
• Verbal and non-verbal cues
• Email and written professionalism
• Role Play
Module 3: Customer-Focused Interaction
Info: • Active listening
• Understanding customer emotions and needs
• Communicating with empathy and clarity
• Activity
Module 4: Teamwork & Collaboration
Info: • Working with diverse personalities
• Building trust and accountability
• Coordinating tasks as a team
• Case Study
Module 5: Time Management & Productivity
Info: • Prioritization techniques
• Managing work pressure
• Setting realistic goals
• Activity
Module 6: Problem-Solving & Critical Thinking
Info: • Identifying challenges effectively
• Analytical thinking basics
• Structured decision-making
• Case Study
Module 7: Professionalism & Personal Effectiveness
Info: • Workplace ethics and conduct
• Self-awareness and continuous improvement
• Building confidence and professional presence
• Activity
Module 8: Stress Management & Emotional Balance
Info: • Recognizing stress triggers
• Maintaining professional calm
• Simple techniques for emotional resilience
• Activity
Event Venue & Nearby Stays
Albert Street & Metcalfe Street, 116 Albert Street Suite 200 & 300 Ottawa Ontario K1P 5G3 Canada, Ottawa, Canada
CAD 540.53 to CAD 704.06
