The Advanced Customer Loyalty & Retention Conference 2026 brings together loyalty, CRM and customer experience leaders for a one-day, brand-led deep dive into next-level retention, intelligent personalisation and customer engagement strategy. Designed for practitioners building future-fit loyalty programmes, the agenda explores AI-powered personalisation, journey orchestration, omni-channel content excellence, customer data intelligence, trust governance, value perception, and lifetime loyalty growth.
Now in its fourth year, the event features case study insights and market-leading examples from Matalan, Virgin Active, Openreach, Aviva, BBC Studios, TUI, Secret Escapes, Costa Coffee and more. With 20+ speakers, interactive panels, discussion-led delegate sessions and structured networking, delegates leave with new strategies, peer benchmarks and actionable tools to elevate customer lifetime value and embed loyalty at scale.
Full agenda: https://customerloyaltyconference.com/view-the-programme
Key Areas Covered
- Responsible AI adoption & automation
- Data intelligence, insight activation & precision targeting
- Hyper-personalisation & lifecycle engagement
- Omni-channel content strategy & touchpoint excellence
- Advanced loyalty programme architecture
- Seamless customer journey design & friction removal
- Trust, ethics, privacy & responsible AI governance
- ROI measurement, leadership buy-in & accountability
- Benchmarking future loyalty models to 2027+
Why Attend
Built by loyalty leaders for loyalty leaders, the programme prioritises practical frameworks over theory — real case studies, real metrics, real outputs. Expect clarity on scaling personalisation, balancing automation with human touch, using data intelligently, and creating loyalty experiences that convert, retain and grow. One day, high impact, cross-sector and future-focused.
Contact
Phone: +44 (0)20 3479 2299
Email: [email protected]
Full agenda: customerloyaltyconference.com
Group discounts available
Press & media: Callin Klopper – [email protected]
Event Venue & Nearby Stays
London, United Kingdom
