About this Event
Join your hosts for this uniquely curated URBAN LIVING INSIGHTS event focussed on Hotels & Hospitality.
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AGENDA
08:30 – 09:15 hrs
Light breakfast – sit by somebody you don’t know and learn something new
09:15 – 09:30 hrs
Welcome and sponsor introductions with George Sell, Editor-in-chief, IHM
09:30 – 10:00 hrs – Presentation: What is tech-enabled hospitality?
Jessica Gillingham, CEO of Abode Worldwide, presents some key findings from the book: Tech-enabled Hospitality: Strategies to elevate guest experience and operational efficiencies.Topics include:
- The evolution of hospitality in the digital age
- Operators’ pain points and technology solutions
- The impact of tech-enabled hospitality on operational efficiency
10:00 – 10:40 hrs – Panel discussion: Digitally innovating the guest journey
Moderator: Jessica Gillingham, CEO, Abode WorldwideKey topics:
- Leveraging data and AI for revenue optimisation across distribution channels
- Technology to personalise guest marketing, communication and on-property experiences
- ROI of digital initiatives on satisfaction and loyalty
Speakers:
- Carlo Del Mistro, chief digital officer, Ennismore
- Steve Collins, VP of digital marketing, SHR
- Rachel Fearon, commercial director, Kinsfolk & Co
- Sky Business (tbc)
10:40 – 11:00 hrs
Coffee break
11:00 – 11:40 hrs – Debate: All-in-one vs marketplace PMS
Moderator: Eloise Hanson, editor, Boutique Hotel News/Serviced Apartment NewsIndustry experts will debate the pros and cons of each PMS model, covering topics such as:
- Functionality (features and integrations)
- Cost
- Flexibility
- Data ownership
Speakers:
- Andrew Evers, group director of IT, Rocco Forte Hotels
- Jonathon Liu, chief commercial officer, Verdi Hotels
- Laura Sharpe, director of operations, Firmdale Hotels
11:40 – 12:00 hrs
Closing remarks
Why attend
We understand time is precious. We believe in the power of knowledge and participation. We provide a less predictable and more provocative conversation. We curate the highest level conversation with a true sense of purpose. We deliver the right network, format and space to elevate your business.
Who attends
Urban Living’s most influential investors / lenders, developers and owners, agents, operators /occupiers, planners, architects and designers, marketers and service providers.
Dress code: Smart casual
Did you know?
Urban Living News (ULN) is the latest hospitality and real estate multi-media b2b platform, by International Hospitality Media (IHM). It has been launched in response to the increasingly blurred lines between asset classes within urban development.
Uniquely the website and its associated events examines the latest news and trends in segments including, but not limited to hotels, serviced apartments, BTR, PBSA, senior living, coliving, flexible workspaces and more.
The platform focuses on the convergence of these markets rather than covering the sectors in isolation, and will keep you up to speed with the rapidly evolving ways in which we stay, live and work.
Urban Living Insights is being hosted by International Hospitality Media (IHM).
Event Venue & Nearby Stays
L'oscar London, 2-6 Southampton Row, London, United Kingdom
GBP 162.14
