$Systems Thinking for Smarter Problem Solving \u2013 1 Day Course in Waterford$

Develop the ability to view problems holistically and understand how systems, people, and processes interconnect to improve decision-making.
About this Event

Bring your team and save

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount

About This Course

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom / Virtual
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages & light snacks provided (in-person)

Course Overview

This workshop helps professionals break away from linear thinking and learn to understand how systems, people, processes, and structures interact. Participants will learn to analyze root causes, avoid unintended consequences, and make more informed decisions. Through discussions, models, case explorations, simulations, and reflective exercises, the session encourages a mindset shift from isolated problem-solving to holistic, systems-level awareness.

Learning Objectives

By the end of this workshop, you will be able to:

Identify how systems, processes, and people interact
Recognize root causes rather than treating symptoms
Map workflows and analyze system dynamics
Predict the ripple effects of decisions
Apply systems thinking to solve real operational problems
Use structured tools to improve decision-making

Target Audience

Project managers & PMO teams
Operations, quality, and process improvement professionals
Business analysts, consultants, and planners
Engineering & technical professionals
Anyone involved in problem-solving across teams or structures

Why Choose This Course

In today’s complex organizational environments, solving problems requires a mindset that sees connections, not just tasks. Systems thinking equips professionals to identify root causes, prevent unintended consequences, and make decisions that create long-term positive outcomes. This workshop provides practical frameworks and visual tools that can be applied immediately to real work situations.

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Want to train your entire team?

We offer customized in-house sessions designed to help teams build a shared systems-thinking mindset. This ensures everyone understands how decisions in one area impact results across the organization. In-house delivery supports collaborative problem-solving, alignment, and better cross-functional communication.

📧 Contact us today to schedule a customized in-house session: [email protected]

Agenda
Module 1: Introduction to Systems Thinking

Info: • What makes a system different from tasks and processes
• Understanding interconnectedness and patterns
• Identifying system boundaries and elements
Icebreaker Activity

Module 2: Mapping System Components • Visualizing workflows and relationships

Info: • Visualizing workflows and relationships
• Recognizing dependencies and system constraints
• Using diagrams to uncover hidden structures
Activity

Module 3: Cause & Effect Awareness

Info: • Understanding feedback loops
• Identifying reinforcing vs. balancing patterns
• Avoiding short-term solutions that create long-term issues
Role Play

Module 4: Real-World Systems Analysis • Case patterns in operations, projects,

Info: • Case patterns in operations, projects, teams, and markets
• Identifying leverage points for influence
• How small shifts create large positive impact
Case Study

Module 5: Simulation for Decision Dynamics • Scenario-based decision-making •

Info: • Scenario-based decision-making
• Forecasting outcomes before acting
• Managing trade-offs and ripple effects
Simulation Exercise

Module 6: Team-Based Systems Problem Solving

Info: • Collective insight and multi-perspective thinking
• Group modeling of problem scenarios
• Avoiding biases with structured collaboration
Group Brainstorm Activity

Module 7: Action Planning for Ongoing Use

Info: • Translating systems tools into workplace routines
• Setting up triggers for reflective thinking
• Building your systems thinking practice
Action Plan Review