Run Leaner, Grow Smarter: HOW SMEs CUT WASTE & SCALE SUSTAINABLY WITH AI

Businesses are under pressure to do more with less. Costs are rising, teams are stretched, and customers expect faster replies across more channels.

Many SMEs know AI can help, but need clarity on where to start. Run Leaner, Grow Smarter gives business owners practical examples and real-world use cases to reduce manual work, improve efficiency, respond faster and scale more sustainably.

PROGRAMME

• 1:30 PM to 2:00 PM
Registration and networking

• 2:00 PM to 2:05 PM
Welcome and opening remarks

• 2:05 PM to 2:30 PM
Growth Is Exciting. Protection Makes It Sustainable.
Speaker: John Lee, Executive Director of Sales, Dunn & Partners
Focus: Growth creates opportunity, but sustainable growth needs a strong foundation. This segment explores how SME leaders can think about retained profits, business continuity, succession planning and financial resilience before investing further in expansion, automation or transformation.

• 2:30 PM to 3:00 PM
Vibe OS: The Operating System Behind the AI Org Chart
Speaker: Joseph Ho, Co-Founder, Redox Singapore
Focus: The 6-layer stack that turns AI tools into an AI-native company.

• 3:00 PM to 3:30 PM
Why The Future Still Belongs To Human In An AI World 
Speaker: Dawn Lim, Co-Founder, Redox Singapore
Focus: AI is advancing fast, but the future still depends on human judgment, empathy, and leadership. This session explores why humans — not machines — must remain at the centre of responsible AI, and why AI still ultimately needs a human to give it direction and accountability.

• 3:30 PM to 4:00 PM
From Manual Work to Smarter Growth Systems
Speaker: Ken Ong, Managing Director, WECOFA
Focus: How businesses can combine smarter marketing, automation and enquiry management systems to generate demand, respond faster, reduce missed opportunities and turn customer interest into more consistent bookings and revenue.

• 4:00 PM onwards
Networking session

WHO SHOULD ATTEND

This session is designed for:

• SME founders
• Business owners
• Managing directors
• Operations leaders
• Commercial decision-makers
• Sales and marketing leaders
• Business development teams
• Companies exploring operational efficiency improvements
• SMEs considering AI or automation adoption

Also relevant for:

• F&B businesses
• Retail operators
• Professional services firms
• Education businesses
• Healthcare and wellness operators
• Service-based businesses
• Businesses looking to improve enquiry management and follow-up processes

WHAT YOU'LL WALK AWAY WITH

Participants will leave with practical clarity on:
• Where inefficiencies typically exist in SME operations
• What repetitive processes can be streamlined
• How AI and automation can reduce manual workload
• Ways to improve customer response speed
• How to reduce missed leads and weak follow-up
• How to organise enquiries across different channels
• Practical approaches to smarter business systems
• How to scale more sustainably without adding unnecessary operational complexity

WHY THIS MATTERS

Growth sounds exciting until the admin starts multiplying. More enquiries. More messages. More follow-up. More coordination. More reporting. More internal bottlenecks. Without stronger systems, growth often creates operational strain instead of operational progress.

Common SME pain points include:
• Rising manpower costs
• Repetitive manual tasks
• Slow response times
• Missed opportunities
• Fragmented customer communication
• Disconnected tools
• Weak visibility over leads and conversions
• Inconsistent follow-up
• Unpredictable sales performance

Smarter systems help businesses stay efficient as they grow. This session is designed to help business leaders understand where those opportunities exist, and how to approach change in a practical, commercially sensible way.

Dunn & Partners

Dunn & Partners is a branch under the Summit Planners cluster, representing Manulife Financial Advisers Pte. Ltd. The team supports SME founders with protection planning, retained profit strategies, and long-term succession structures that strengthen business resilience and continuity.

Redox Singapore

Redox is a subsidiary of Alnico, building the future of business with an AI-human hybrid approach. Our ReMA manages AI employees, utilizing advanced workflows to optimize 24/7 performance. Experience unmatched efficiency and innovation.

WECOFA

WECOFA is a performance marketing agency and digital transformation partner helping SMEs turn visibility into structured demand and predictable revenue. The team builds repeatable marketing and conversion systems that capture enquiries, improve follow-up, and create consistent business growth across both local and cross-border markets.

Info: Growth creates opportunity, but sustainable growth needs a strong foundation. This segment explores how SME leaders can think about retained profits, business continuity, succession planning and financial resilience before investing further in expansion, automation or transformation.

Info: The 6-layer stack that turns AI tools into an AI-native company.

Info: AI is advancing fast, but the future still depends on human judgment, empathy, and leadership. This session explores why humans — not machines — must remain at the centre of responsible AI, and why AI still ultimately needs a human to give it direction and accountability.

Info: How businesses can combine smarter marketing, automation and enquiry management systems to generate demand, respond faster, reduce missed opportunities and turn customer interest into more consistent bookings and revenue.

Event Venue & Nearby Stays

Keppel South Central, 10 Hoe Chiang Rd, #04-01, Singapore, Singapore

Concerts, fests, parties, meetups - all the happenings, one place.

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