Operational Excellence for Business Efficiency – 1 Day Course in Townsville

Bring your team and save:
Duration: 1 Full Day (9:00 AM – 5:00 PM)

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Delivery Mode: Classroom / In-Person Workshop

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate Provided

Refreshments: Lunch, tea/coffee, and snacks included

Course Overview

This workshop provides a practical introduction to Operational Excellence, focusing on improving processes, reducing waste, and enhancing efficiency across day-to-day business operations. Participants explore key continuous improvement methodologies used in industry to drive reliability, quality, and performance consistency.

The course emphasizes practical tools, structured thinking, and real-world scenarios that help teams identify root causes, eliminate inefficiencies, and implement sustainable improvements. By the end of the workshop, attendees will understand how to create value-driven workflows, strengthen operational standards, and foster a culture of continuous improvement.

Learning Objectives

• Understand Operational Excellence principles and benefits

• Identify inefficiencies and waste in business processes

• Apply root cause analysis tools effectively

• Use lean tools to improve operational workflows

• Track performance with meaningful KPIs

• Strengthen teamwork and problem-solving culture

• Build sustainable action plans for continuous improvement

Target Audience

• Operations managers and supervisors

• Process improvement teams

• Quality and performance professionals

• Team leaders and department heads

• Manufacturing, service, and business operations staff

• Professionals involved in workflow or process management

• Anyone responsible for improving efficiency

Why Choose This Course?

This training equips participants with practical tools to enhance efficiency, reduce waste, and build structured, high-performance workflows. It empowers professionals to apply continuous improvement methods that strengthen reliability and improve daily operations. By adopting these skills, teams can deliver consistent quality, faster turnaround times, and measurable business value.

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Want to train your entire team together?

Organizations can request customized in-house sessions tailored to their operational challenges and industry requirements. These sessions help align teams, improve process ownership, and build a culture of ongoing improvement. Tailored workshops also encourage a shared mindset focused on efficiency, accountability, and operational success.
📧Ready to bring this powerful workshop to your team? Contact us at [email protected] to schedule your customized in-house session.

Info: • Understand the principles and purpose of Operational Excellence.
• Identify core elements: quality, efficiency, consistency, and value.
• Explore the benefits of improvement-driven business cultures.
• Icebreaker Activity

Info: • Map processes step-by-step to visualize workflows.
• Identify the 8 wastes (TIMWOODS) in operations.
• Evaluate gaps and inefficiencies in current systems.
• Activity

Info: • Use tools like 5 Whys and Fishbone Diagrams.
• Distinguish symptoms from root causes.
• Build structured problem-solving habits.
• Role Play

Info: • Apply tools like 5S, Kaizen, and Standard Work.
• Improve flow, reduce delays, and optimize resources.
• Understand how lean supports continuous improvement.
• Case Study

Info: • Identify relevant KPIs for operational performance.
• Monitor results using dashboards and metrics.
• Use data to guide decision-making and improvements.
• Simulation

Info: • Engage employees in improvement initiatives.
• Improve communication and ownership at all levels.
• Encourage innovation and team-driven solutions.
• Group Brainstorm Activity

Info: • Create practical action plans for process improvement.
• Set measurable goals for long-term impact.
• Develop follow-up mechanisms for sustained results.
• Action Plan Review

Event Venue & Nearby Stays

Regus Northtown, 2nd Floor, 280 Flinders Street,, Townsville, Australia

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