Advertisement
Tuesday 28 April 2026 | 6:00pm – 8:00pmStep into a supportive, practical session designed to help you feel more confident when faced with challenging behaviours and emotionally heightened situations.
In this beginner-friendly workshop, you’ll learn simple, effective techniques for responding calmly and constructively in real-life settings — whether you’re working with clients, supporting others, or navigating team dynamics. Through guided discussion and scenario-based activities, you’ll explore how to recognise early warning signs, communicate clearly, and respond in ways that reduce tension and promote safety.
This session focuses on building your confidence and capability, not just your knowledge. You’ll walk away with practical tools you can use straight away to create safer, more positive interactions in both workplace and community environments.
By the end of the session, you will:
• Understand key principles for reducing conflict and managing heightened situations
• Recognise common triggers and early signs of escalation
• Apply calm, effective communication techniques in high-pressure moments
• Respond in ways that support safety and positive outcomes
No prior experience is needed — just a willingness to learn, reflect, and engage.
This session is ideal for anyone working in customer-facing roles, community services, support work, or team environments where people and emotions are part of the everyday.
Advertisement
Event Venue
22 Charles St Pialba, Hervey Bay, QLD, Australia, Queensland 4655, 22 Charles St, Pialba QLD 4655, Australia, Pialba
Tickets
Concerts, fests, parties, meetups - all the happenings, one place.
