About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
About This Course
Duration: 2 Days (9:00 AM – 5:00 PM)
Delivery Mode: Classroom / In-Person Workshop
Language: English
Credits: 16 PDUs / Training Hours
Certification: Course Completion Certificate Provided
Refreshments: Lunch, tea/coffee, and snacks included
Course Overview:
This interactive two-day course equips new line managers and supervisors with essential management skills. Through fun, hands-on activities, participants learn to set clear objectives, monitor performance, motivate staff, practice situational leadership, and give constructive feedback. The program concludes with a practical role-play to reinforce the concepts learned.
Learning Objectives:
· Identify qualities and skills of an effective manager or supervisor.
· Set clear objectives and instructions to drive performance.
· Apply MBWA to monitor standards effectively.
· Monitor staff performance against quantitative and behavioral goals.
· Deliver constructive feedback to maintain performance.
· Apply situational leadership principles.
· Motivate and engage staff effectively.
Target Audience:
Business professionals, people managers, line managers, and supervisors seeking to enhance their people management skills.
Why Choose This Course?
This course blends theory with practice, providing hands-on activities and real-world scenarios to strengthen management skills. Participants not only learn key management concepts but also apply them through interactive exercises and role-plays. By the end, managers will be better equipped to set direction, monitor performance, motivate their teams, and give constructive feedback confidently.
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Want to Train Your Entire Team Together?
Our group training options allow your entire team to learn and practice these essential management skills together, fostering a consistent approach to leadership across your organization.
📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
Module One: Introduction
Info: o The Four Management Fundamentals
o What’s your job?
o The Perfect Manager – Activity
o The Perfect Employee – Activity
Module Two: Setting Direction
Info: o The Management Cycle
o Situational Leadership
o Goals and Direction Setting
o SMART Goals – Making the Intangible Tangible
Module Three: Monitoring Performance
Info: o Monitoring Performance Against Quantifiable Objectives
o Monitoring Performance Against Behavioral Objectives
o Management By Walking Around (MBWA)
o “You Get What You Inspect” – Activity
Module Four: Keeping Staff Motivated
Info: o What Motivates Us?
o Maslow’s Hierarchy of Needs
o Herzberg’s Motivational Model
o Skill vs Will Matrix
Module Five: Giving Feedback
Info: o Positive and Negative Feedback
o BEF Formula for Constructive Feedback
o Forum Theater Interactive Role Play and Case Study
Event Venue & Nearby Stays
Albert Street & Metcalfe Street, 116 Albert Street Suite 200 & 300 Ottawa Ontario K1P 5G3 Canada, Ottawa, Canada
CAD 1210.17 to CAD 1551.72
