Managing Conflict in the Workplace, UK Mediation Conference 2024

, in partnership with , is the first national conference dedicated to exploring the causes and effects of workplace conflict. For seven years the UK Mediation Journal has connected mediators to businesses and healthcare providers and now we are excited to deliver on the objectives to a live audience. Join over 120 business leaders, healthcare professionals, HR professionals and expert mediators to gain valuable insights, skills and connections to effectively deliver ADR and mediation in your workplace.
Contributors to the programme include Acas, The TCM Group and Civil Mediation Council as well as some of the UK’s leading mediation providers. A limited number of spaces are available, please click here to join.

As Head of Individual Dispute Resolution, Stewart leads Acas's team of conciliators handling over 100,000 requests for dispute resolution and approximately 30,000 Employment Tribunal disputes each year, alongside the operation of Acas's workplace mediation service.
Currently Stewart and his team are involved in the development of digital tools to support dispute resolution and online guidance and training to encourage resolution at the earliest point, where possible promoting resolution without litigation.

Clive Bonny has owner managed Strategic Management Partners since 1990 delivering affordable funded business support. As a member of UK Business Angels Association and Life Fellow at www.theRSA.org he helps small firms win social enterprise funding. As a member of the Chartered Institute of Personnel and Development he trains trainers to national standards. Clive is a Certified Masterclass IP Advisor by the Intellectual Property Office, British Library and Coventry University. Clive is also a Certified Mediator (not a Law Society member) for IP infringements. As a certified assessor for Responsible Business Standards he helps SME's win public bids.

Dionne is an accredited workplace mediator with a background in employment law. She has over 11 years' experience working as an employment lawyer advising businesses and employees on a wide range of workplace disputes. In 2016, she became Director of South-West based business, Resolution at Work, where she developed and ran the Bristol side of the business and worked with organisations, mediating on individual and team disputes as well as supporting organisations to create conflict positive working. In 2021, Dionne took the difficult decision to step down as Director of Resolution at Work, following a family bereavement, which prompted a relocation to her home County of Norfolk, where she is now Module Leader for Employment Law at the University of East Anglia and the Law School's Director of Equality, Diversity and Inclusion. Dionne continues to support businesses, offering pro bono mediation as part of the UEA's law clinic. Dionne is an active Committee member of the Civil Mediation Council's Workplace and Employment Committee and recently taken up post as chair of the group. Dionne regularly speaks at National events to promote and raise awareness of the benefits of mediation and has been instrumental in setting up and chairing a Dispute Resolution roundtable, working with key stakeholders including ACAS, the MOJ, FSB, TUC and ELA, looking at the call for evidence from the MOJ to make mediation compulsory in civil claims and how this will impact workplace and employment disputes.

David established The TCM Group in 2001. He has built a world class team with a reputation to match. TCM specialises in the three areas of culture, climate and conflict resolution. In 2021, David was recognised as a top HR most influential thinker and he is a member of the prestigious Thinkers 50 Radar. He is author of two books Managing Conflict and Transformational Culture published by Kogan Page. The latter was shortlisted for business book of the year 2022 and the 2nd edition of Managing Conflict is being published in October 2023. David is also president of the People and Culture Association (www.peopleprofessionals.org).

Alexandra has over 15 years of experience in the field of organisational conflict resolution and mediation. She holds two Master's degrees, including an M.A. in Organisational Psychology. She has worked internationally in New York and at the United Nations in Geneva.

At Consensio, we empower our clients to informally manage workplace conflict and build resilient workplaces, enhancing the well-being of organisations and their people. We offer support in all areas of conflict management, providing consultancy, leadership development, training, e-learning, coaching and mediation services. Our clients include: the BBC, British Gas, Bupa, Nespresso, Sony, University of Cambridge, Westminster City Council, NHS Trusts, WWF and Unicef.

Mia is an award-winning mediator and coach to visionary leaders, teams and families. Unafraid to broach the issues that many shy away from, she helps people have transformative conversations. Since leaving her career as a City of London solicitor in 2007 Mia has worked on a wide range of topics such as business, sustainability, race, gay marriage, and the refugee crisis with clients ranging from the G7 countries and the Government of Mongolia to the Church of England. She is working on a book and video series on how to disagree well. Clients at Microsoft have referred to her as "the Einstein of EQ."

Caroline Sheridan is founder and CEO of Sheridan Worldwide, operating a global faculty of executive coaches and facilitators. Caroline works as a strategic partner to help organisations achieve positive and sustainable change. She is sought after for her skills including as board member, executive coach, directory-rated workplace mediator and coach supervisor.

Kheron Gilpin is an engagement specialist with over a decade of experience in community development and educational interventions. His work encompasses motivational speaking, engagement training for educators, and facilitation of events and dialogues. He began his career in community development by eagerly taking, and making, opportunities for himself and others in his home area of South London. As a young community leader, Kheron worked as a peer outreach worker for the Greater London Authority while also founding initiatives, including a youth group within South London Tenants Associations called Alwayz Kreative that provided creative opportunities for young people. Kheron’s skills in public speaking and facilitation have led him to be enlisted by the Tutu Foundation to facilitate difficult dialogues, including between police and young offenders. Kheron had also been commissioned by brands such as Nike, JD and Sports Direct to run community engagement events and deliver youth engagement consultancy. Kheron now specialises in educational engagement and works with schools and colleges around the UK to maximise their student engagement strategies and deliver impactful talks, workshops and assemblies.

Kheron has a strong commitment to making a positive impact, not only by sharing practical tools and strategies but also by embodying the values of unity and action, inspired by Ubuntu, an African philosophy that emphasises our interconnectedness and shared humanity.

• Access full days conference and exhibition
• Morning coffee and lunch
• Be updated on the latest mediation and workplace dispute resolution developments, reforms, and issues
• Hear from the mediators involved in some of the most recent high-profile cases
• Learn about the increasing role of mediation in settling workplace conflicts
• Practical workshops
• Enjoy excellent networking opportunities, including a champagne reception
• Earn 6 CPD hours

Event Venue & Nearby Stays

Congress Centre, 28 Great Russell St, Bloomsbury, London, United Kingdom