Managing Conflict in the Workplace Masterclass - LONDON

MASTERCLASS OVERVIEW

Do you ever feel apprehensive about raising a concern or problem with someone, but know that it will only get worse if you don't? And do you know how to resolve conflict that has already set in? Can you deal calmly with difficult people, and manage your own emotions as well as theirs? Can you find an outcome that will satisfy everyone?
This masterclass will equip you with powerful, practical strategies for resolving workplace conflicts (and tiffs at home too!). Learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale and increased productivity.

This course will also give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger, the Johari Wndow, and using the Agreement Frame.

Schedule: The Masterclass is scheduled over 2 x 4 hour Virtual Sessions , conducted over a period of 2 consecutive weeks.

Note: Participants will also have access to the Global online courses aligned with the masterclass.

MASTERCLASS DETAILS

• Suitable For: First-Line and Middle managers and H-R Professionals
• Masterclass Schedule: 2 x 4 hours Online Lessons (one 4 hour class per week)
• Masterclass Duration: 2 weeks
• Masterclass Delivery: Virtual Tutor Sessions plus access to related On-demand course(s).
• Online Course Access Duration: 90 days from date of enrolment
• Certification: Masterclass Digital Credentials awarded on completion (share on social media)
• Learning Resources: Comprehensive Learners manual, additional articles and worksheets.

Info: In this first session, we will explore the various types of conflict you may encounter in the workplace, and consider the typical causes of conflict. You will also learn about a highly effective conflict resolution process, and best practice in preventing conflict at work. We will explore case studies and examples of successful and failed resolution processes.

Info: In this session, we work through the conflict resolution process, from laying the foundations for resolution, through identifying causes and identifying potential solutions, to creating mutual understanding. You will also learn about best practices in managing anger and confronting situations, in dealing with conflict resolution failure and in managing post conflict actions and prevention of future problems.

Event Venue & Nearby Stays

Virtual Program (2 Sessions) London WC2H, WC2H, London, United Kingdom