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Course DescriptionThe ability of customer representatives and frontliners to communicate can enhance or worsen your customers’ experience. This training aims to provide participants with principles, guidelines, tools and practice scenarios to ensure that customers are listened to and accommodated properly. Gain confidence in handling customers through effective verbal and written communication.
Performance Objectives
Upon completion of this workshop, participants should be able to enhance the customer experience by communicating effectively and giving helpful information to assist customers when transacting with the organization.
Learning Objectives
By the end of this course, the participants shall be able to:
- Identify communication skills needed for better customer service
- Align communication style with the company image
- Inspect customer communication channels, touchpoints & pain points to improve the customer experience
- Uncover customer needs using listening & reading comprehension skills
- Speak and handle local & foreign customers more confidently
- Practice correspondences & etiquette in written communication
Course Topic Highlights
1. Identifying Good vs. Bad Customer Communication Practices
2 .Benefits and Challenges in Customer Communications
3. Self-Assessment
4. Aligning Your Communication Style with Your Company’s Image
5. Identifying Channels and Touchpoints for Customer Communications
6. Preventing Common Customer Communication Pain Points
7. Communication Styles of Customers
8. Developing Your Listening Skills
9. Developing Your Reading Comprehension Skills
10. Verbal Customer Communication Skills Enhancement
11. Building Your Confidence in Communicating and Handling Local & Foreign Customers
12. Practice-Speak for the Workplace
13. Written Customer Communication Skills Enhancement
14. Essentials of Business Writing & Online Etiquette
15. Tools of the Trade
Here are the rates:
Webinar Rate
Php4500 +12%VAT = Php5040
Seminar Rate
Php8500 +12%VAT = Php9520
Full details & Registration:
https://businessmaker-academy.com/live-webinar-customer-communication-skills-training/
For more inquiries, you may contact us at:
Landline: (632) 8687-4645, 8687-3416
Mobile/Viber: (0917) 6372471, (0912) 2231826, (0917) 1357279
Email: [email protected]
www.businessmaker-academy.com
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