Honest conversations (2 May 2025)

What do we mean by an ‘honest’ conversation? Why do people often find it ‘difficult’?

This session will help you develop your confidence and clarity when having honest conversations and giving feedback.

It’s an opportunity to enhance your existing skills in having difficult conversations, structuring information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. It will help you understand which types of conversation you struggle the most with – and how to manage them better.

• Understand what honest conversations are and why they’re important
• Be able to identify and manage your emotions
• Develop strategies for getting key messages across
• Enhance your ability to give feedback effectively

• Objectives and agenda
• What is a difficult conversation?
• The role emotions play

• Where most conversations go wrong
• The A to B model for structuring your honest conversation
• The ladder model

• How to structure feedback using the see/saw model
• Case study

• Summary of key learning points
• Reflection on next steps
• Planning for implementation of learning in the workplace
• Personal action planning
• Next steps

This webinar, one of a series, is completely free of charge – just make sure you book well in advance to get the ‘joining instructions’ and to be sure of a place. Click 'Add to calendar' above before you click the green ‘Register’ button, above. The session will be held on Zoom, so remember to look out for the secure password we will email you an hour before the session begins.

Please don’t forget to attend – the session will not be recorded.

This webinar is delivered by , one of our most popular trainers. See some of the feedback he’s had recently from delivering these webinars:

‘Engaging, fun and informative.’

‘Very engaging and friendly – knows his onions!’

‘Great!’

‘Excellent.’

‘Brilliant and friendly trainer.’

‘Great! Made me feel comfortable and engaged.’

‘Great guy, knew his stuff!’

‘Brilliant trainer, really enjoyed his delivery.’

‘Great trainer – very personable.’

‘Highly engaging, knowledgeable and motivating – excellent facilitator who made the day fly by and who kept energy high.’

‘Passionate, engaging. One of the best trainers I’ve had.’

‘Very enthusiastic trainer and able to clearly deliver a message while making you think.’

‘Awesome training – very useful.’

‘Thank you – best course I’ve attended to date!’

‘Brilliant!’

Event Venue

Online