eCom Collab Club® (London) 6 May 2026

Join us in London for the 2026 eCom Collab Club® series, co-hosted by Nathan Lomax from Quickfire Digital and a brand new mystery guest to be announced very, very soon!

This time, we’re digging into what happens after the checkout – because the sale is never the finish line.

With rising costs, rising expectations and customers who often ghost faster than a bad Hinge date, brands are being forced to rethink the post-purchase experience. From delivery to unboxing to what happens next, we’re getting into the messy middle of keeping customers engaged, happy and actually coming back.

Across two no-BS panels we’ll break down what’s delighting customers, what’s quietly killing repeat revenue and how smart brands are turning fulfilment into a full-blown growth channel.

Expect honest opinions, real examples, and strategies you can actually use...not just nod along to and forget by Friday.

1. No F***wittery. No Funnels. Just What Works.
   Two straight-talking panels on post-purchase experience, retention and last-mile performance. No theory. No sales decks. Just operators sharing what’s working (and what definitely isn’t).
2. Your Delivery Experience Is Your Brand Now
   From shipping comms to returns to surprise-and-delight moments, we’ll unpack how brands are turning logistics into loyalty and where a lot are dropping the ball.
3. Stop Leaking Customers After Checkout
   You paid to acquire them… now what? Learn how brands are keeping customers engaged post-purchase and turning first orders into infinite “take my money again” moments.
4. Meet People Who Actually Get It
   No awkward small talk here. Just founders, operators and app providers swapping ideas, sharing scars and helping each other figure out what the hell works in the eCom world of 2026.

This event is ideal for:

• DTC Founders
  Sick of spending a fortune to win customers only to never see them again? Learn how to keep them engaged and spending (without begging).
• eCommerce Managers & Directors
  Own retention, CX or ops? This is your world. Get smarter on post-purchase journeys, last-mile chaos and where revenue is quietly leaking.
• Growth & Marketing Leaders
  If your job doesn’t stop at checkout (spolier: it shouldn’t), come see how brands are driving repeat purchases without spamming “10% off” emails into oblivion.
• Agencies
  Tired of clients asking why retention sucks? Get a clearer view of what’s actually going wrong after the sale – and how to fix it.
• eCommerce Technology Providers
  See where brands are really struggling post-purchase and where your tech can add value (not just become another dashboard nobody checks).

On the roster so far:

• Elsa Gomez, Designer, Maker & Owner, Brass & Bold
• Peter Bollons, Head of eCommerce & Growth Marketing, Slick Gorilla
• Steve Willicott, Co-Founder, Uncle Matt's Hats
• Faye Whitley, Founder, Beevive
• Joseph Aubry, CEO, Loyoly.io
• Chris Forbes, Co-Founder, Cheeky Panda
• Carl Posadas, Commercial Growth Director, Glopal
• Descartes Peoplevox
• Luke Howitt, Co-Founder, Supplied Agency
  

Plus more exciting DTC Brand founders to be announced very soon...

• A room full of operators focused on turning great customer experiences into repeat revenue.
• Open, practical conversations about what keeps customers engaged long after the checkout.
• Real-world insights from brands improving delivery, returns, and post-purchase journeys.
• A welcoming community where ideas flow freely and connections happen naturally.

You’ll leave with a clearer plan for keeping customers engaged after the sale and turning great experiences into repeat purchases. From improving the last mile to creating memorable post-purchase moments, expect practical ideas you can put into action straight away… Plus a few valuable new connections along the way.

Event Venue & Nearby Stays

ODEON Luxe West End, 38a Leicester Square, London, United Kingdom

Concerts, fests, parties, meetups - all the happenings, one place.

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