About this Event
Turning challenges into opportunties, Complaint handling - Serviced Apartments/Global Mobility/Hospitality
Date: 13th May, 2026
Time: 9.15am to 12.30pm
Location: West London, 566 Chiswick Park
Sign up via this form: https://forms.office.com/e/9CnrRv70qK or via [email protected]
Discover how to confidently navigate challenges, exceed guest expectations, and turn every complaint into a chance to build lasting relationships in this dynamic complaint handling workshop. Designed to support memorable guest experiences through exceptional problemsolving, and empowered team members.
Who should attend?
Team members needing support to turn challenges into opportunities by breaking down negative assumptions around complaints
What's in store for you?
- Embracing the customer’s perspective to determine their needs.
- Learning a variety of communication styles to build confidence when dealing with difficult conversations.
- Understanding and managing complainants' expectations through transparency, trust and collaboration.
- Strengthening relationships during conflict.
- Introducing a complaint handling framework to support positive resolutions.
- Activities to stimulate ideas and problem solving.
Get ready to level up your complaint handling skills - sign up by contacting our training team at [email protected] or via our website at www.ariosi.con/contact or via our form https://forms.office.com/e/9CnrRv70qK
Event Venue & Nearby Stays
West London, 566 Chiswick Park, West London, 566 Chiswick Park, London, United Kingdom
