2026 CalSAWS Conference and JPA Member Representatives Meeting

Info: Join us for a conversation with Michael Wilkening, a former senior government leader known for driving innovation and large-scale transformation in health and human services at both the state and federal levels. With more than 25 years in public service, including serving as California’s Health and Human Services Secretary and as a senior advisor at the U.S. Department of Health and Human Services, he brings ideas from proven innovation successes from HHS projects nationwide.

Info: We kick off the conference with a forward-looking session that sets the direction for what comes next at CalSAWS amid HR 1 impacts, system modernization, and an increasingly complex service environment. This session will outline the CalSAWS Innovation Roadmap and the strategic objectives guiding it, emphasizing that innovation is not improvisation, it is intentional orchestration: aligning county priorities, policy readiness, operational realities, and technology investments into a coordinated statewide plan with measurable outcomes. A panel of vendor leaders will join to discuss how partnership, execution discipline, and shared accountability are translating strategy into delivery and sustaining momentum across all 58 counties.

Info: CARES/FCED is going live in October 2026! Join us for an engaging session on FCED implementation. We’ll walk through how we got here, what’s happening now and how counties can prepare for implementation later this year. You’ll also get an inside look at CARES/FCED Production Simulation activity and the CalSAWS FCED tools and resources available to support successful implementation.

Info: Moving forward with rhythm and pace, Contact Center innovations are coming. This breakout session introduces a new Contact Center reporting solution along with changes to the Call Control Panel and Contact Center Workforce Management. Participants will be treated to a sneak peek into other innovations being evaluated and all areas that will make your Contact Center experience move and groove with the beat of innovation.

Info: Contact Center agents are using GenAI to listen smarter to their clients. This session will describe how GenAI is in use today.  A look into the potential future uses of GenAI, such as real-time language translation, to support better service outcomes will also be presented.

Info: Join us for an insightful conversation for enhancements made as part of Workload Management – an operational revamp allowing workers and their supervisors extended capabilities to manage appointments and worker schedules. Spread across two phases, let us walk you through the changes delivered in May, what’s coming in September and the OCM efforts that continue to support this.

Info: Step into a session where policy, systems, and county operations move in sync. CDSS will provide updates on ABAWD policy changes and the tools available to support counties. CalSAWS will highlight system enhancements, implementation progress, and resources supporting ABAWD functionality. Counties will close out the session by sharing how they prepare staff for go-live, including training approaches and best practices.

Info: When data lives in disconnected systems, each source tells only part of the story. Join us to learn how CalSAWS is bringing these fragments together into a unified platform to speed up decision-making and enable more proactive analyses. County partners will gain a single, trusted view of their programs, cases, and customers, and staff can explore eligibility trends, fiscal impacts, and program outcomes side-by-side rather than piecing insights together from siloed reports.

Info: This session will illustrate how our customers and counties can find their rhythm with Truv to provide income verifications. Through automation, customers increase the tempo on providing pay stubs and earning statements by granting access to Truv. Counties will receive clear documents to streamline processing of applications, keep customers and counties in perfect syncopation.

Info: The semi-annual joint meeting of the JPA Member Representatives and Board of Directors will be held to conduct Consortium business, elect new Board and Project Steering Committee representatives, and provide updates on informational items.

Info: The newly elected Project Steering Committee will hold a meeting to elect the PSC Co-Chairs for the upcoming Fiscal Year 26/27.

Info: This session highlights how DHCS, CWDA, CalSAWS, and counties are working together in harmony to implement key policy and system changes. Learn how the release roadmap; automation supporting Medi-Cal requirements and six-month redeterminations; and coordinated outreach and training efforts create a new score for implementing HR 1 changes.

Info: Step into a session where policy, systems, and county operations move in sync. CDSS will provide updates on California’s CalFresh Performance Error Rate (PER), including current trends and potential error rate reduction strategies. CalSAWS will highlight system enhancements, implementation progress, and resources aimed at improving CalFresh processing and reducing error rates. Counties will close out the session by sharing how they have prepared staff to improve CalFresh error rates, including training approaches, lessons learned, and best practices.

Info: The closing session brings us back to the purpose behind everything we do. While our work may look different across 58 counties, the impact is shared. Through powerful stories from our communities, this session highlights how the systems we build and the decisions we make create stability, dignity, and opportunity. In a year marked by policy shifts, operational pressures, and ongoing modernization, this conversation grounds us in our why – reminding us that when we move in rhythm together, we create meaningful change in real lives.

Event Venue & Nearby Stays

Fairmont San Francisco, 950 Mason Street, San Francisco, United States

Concerts, fests, parties, meetups - all the happenings, one place.

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