About this Event
💡 Group Discount Alert – Learn More, Save More Together!
🎟️ Check tickets now for exciting group discounts!
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This course provides practical techniques and structured approaches to handle conflicts and difficult conversations confidently. You will explore conflict styles, communication tools, de-escalation techniques, and structured resolution steps that support healthier workplace interactions. Through guided examples and scenario-based learning, you will learn how to identify triggers, manage emotions, and approach confrontational situations with clarity. By the end of the program, you will feel prepared to apply practical conflict management strategies in real professional contexts.
Learning Objectives
By the end of the course, you will:
- Recognize different conflict patterns and triggers.
- Understand your own conflict style and how to adapt it.
- Communicate clearly and assertively during difficult interactions.
- Apply de-escalation techniques to reduce tension.
- Use a structured method to resolve conflicts effectively.
- Approach confrontation with greater confidence and clarity.
- Build healthier and more collaborative team relationships.
Target Audience
Managers, HR teams, leaders, and professionals.
©2026 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Why is it Right Fit for You?
This course is ideal for anyone who wants to build confidence in handling interpersonal challenges at work. It provides practical tools that can be applied immediately in real situations to reduce tension and improve communication. The content is structured to address both emotional and strategic aspects of conflict, making it suitable for leaders and professionals at all levels. Our approach ensures you gain clear, actionable methods rather than theory alone. By the end of the session, you will have a toolkit that helps you navigate confrontations with professionalism and composure.
📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
Module 1: Understanding Conflict Dynamics
Info: • What triggers conflict
• Types of workplace conflict
• Emotional and behavioral patterns
• Activity
Module 2: Conflict Styles & Personal Awareness
Info: • Thomas-Kilmann Conflict Model
• Strengths and risks of each style
• Identifying your default style
• Activity
Module 3: Communication Tools for Difficult Conversations
Info: • Assertive vs passive vs aggressive communication
• Using neutral, clear language
• Listening techniques
• Role Play
Module 4: De-escalation Techniques
Info: • Staying calm under pressure
• Recognizing escalation cues
• Redirecting emotional conversations
• Activity
Module 5: Structured Conflict Resolution Steps
Info: • Step-by-step resolution framework
• Setting expectations and boundaries
• Working toward mutual agreement
• Case Study
Module 6: Managing Confrontation with Confidence
Info: • Approaching tough conversations
• Handling defensiveness and pushback
• Reframing negative interactions
• Role Play
Module 7: Conflict Prevention Strategies
Info: • Setting norms and team agreements
• Proactive communication habits
• Encouraging open feedback
• Activity
Module 8: Applying Conflict Skills in Real Situations
Info: • Common workplace conflict scenarios
• Leadership responsibilities in conflict
• Long-term relationship building
• Case Study
Event Venue & Nearby Stays
Regus AB, Edmonton - 98 Avenue, 10611 98 Avenue 9th Floor, Edmonton, Canada
CAD 410.12 to CAD 513.62
