Interactive, practice-oriented webinar Implementing Customer-Centric Organization Culture.
About this Event

In today's competitive landscape, fostering a customer-centric organization culture is not just beneficial; it's essential for long-term success.

This 90-minute webinar that anyone interested in the subject can attend free of charge is a summary session of our 1-day public in-person program Implementing Customer-Centric Organization Culture exploring the transformative strategies and practices necessary to cultivate a culture that prioritizes customer satisfaction and engagement. Attendees will gain insights into aligning company values with customer expectations, leveraging employee involvement, and implementing practical steps to embed customer-centricity at every level of their organization. Whether you are a startup looking to build your brand around customer needs or an established company aiming to enhance your customer focus, this webinar will equip you with the tools and knowledge needed to create a truly customer-centric culture.

The webinar host and lecturer, , has over 28 years of work experience obtained in banking, industry, and consulting. Throughout his career as a leader, consultant, trainer, and coach, Michael has worked with Fortune 500 companies such as, but not limited to Airbus, Bayer, BMW, Bosch, Continental, Disney, Ford, Liebherr, L'Oréal, Mercedes-Benz, Novartis, Schaeffler, Siemens, Universal Studios, Volkswagen, and Würth as well as with Startups and SMEs such as Döhler, Fränkische, HPS Home Power Solutions AG, MW Gemmingen, to name just a few. Furthermore, while having lived and worked in China, Michael was an Adjunct Professor at ESSCA School of Management, teaching subjects including Global Risk Management, Doing Business in Asia, and Cross-Cultural Management to European MBA candidates.

Would you like to ensure that your entire organization thinks and acts in a customer-centric manner? Then do not hesitate to sign up to this free-of-charge webinar, today!