About this Event
Customer expectations are rising faster than ever and brands that deliver exceptional, seamless, personalised experiences are winning loyalty, market share, and longterm profitability.
This half day event is a deep dive into the strategies, technologies, and behaviours that define world class customer experience in 2026.
You’ll learn from CX leaders working inside major retail brands, academics specialising in consumer psychology, fractional experts with multi-brand insight, and specialists in CRM, customer service, logistics, UX, and personalisation.
This event is perfect for professionals across fashion, FMCG, luxury, health & beauty, home & lifestyle, and consumer electronics who want to elevate their customer experience strategy and improve day-to-day execution.
Tickets
Brands, Retailers & Accademics: £49.46 incl. £4.46 Fee
Vendors & Industry Suppliers: £107.96 incl. £8.96 Fee
Members of The Fashion Network or the Ecommerce Club may apply for a complimentary ticket by requesting a discount code at [email protected].
A limited number of vendor, academic and student tickets are available.
Topics We’re Aiming to Cover
- The psychology of modern consumer expectations
- AI driven personalisation & predictive customer journeys
- Omni channel experience design
- Customer service transformation & automation
- Building loyalty through CRM & lifecycle marketing
- Post-purchase experience: delivery, returns & communication
- UX/UI best practice for ecommerce
- Customer feedback loops & voice-of-customer programmes
- Reducing friction across the customer journey
- Data-driven segmentation & behavioural insights
- The role of community & brand advocacy
- Customer experience for international markets
- Accessibility & inclusive design
- Measuring CX impact: KPIs, dashboards & frameworks
- The future of customer loyalty in a cookie-less world
Who Should Attend?
- CX leaders
- Ecommerce managers
- CRM teams
- Digital product owners
- Brand marketers
- Founders
- Senior retail professionals
Interested in speaking at this or any other of our events? Please contact [email protected]
If you’re interested in sponsoring, please email [email protected].
Our full events privacy policy is available here.
Event Venue & Nearby Stays
Shoosmiths Offices, The XYZ Building, 2 Hardman Boulevard,, Manchester, United Kingdom
GBP 58.46 to GBP 127.76
