About this Event
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, snacks and beverages will be provided during the session
Course Overview
In the fast-paced world of consulting and professional services, success depends not only on technical skills but also on emotional intelligence, empathy, and self-awareness. This Social and Emotional Development course empowers leaders to understand emotions—both their own and others’—to create stronger client relationships and cohesive teams. Through practical exercises and real-world applications, you’ll learn how to build trust, manage conflicts, and enhance communication to foster a more resilient, motivated, and high-performing workplace culture.
Learning Objectives
By the end of this course, you will:
- Understand the core principles of emotional intelligence and their leadership applications.
- Enhance your ability to manage emotions and maintain balance under pressure.
- Communicate effectively with empathy and authenticity in team and client interactions.
- Strengthen collaboration, motivation, and resilience within your teams.
- Develop strategies to lead with confidence, compassion, and emotional awareness.
Target Audience
Team Leaders, Supervisors, and Managers working in Consulting and Professional Services.
Why is it the Right Fit for You:
This course is the right fit for professionals aiming to strengthen leadership through emotional intelligence. In consulting environments where client relations and team collaboration are key, emotional and social skills can be the difference between success and burnout. Our expert facilitators combine industry insight with practical tools that can be applied immediately to your professional context. You’ll gain actionable techniques to handle workplace dynamics, resolve conflicts gracefully, and lead with empathy and confidence. Choosing us ensures a hands-on, results-driven training experience designed to help you thrive in a people-centric industry.
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Group Discounts:
• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants
Looking to train your entire team?
We offer in-house and customizable training sessions tailored to your organization’s goals. Whether you want to align emotional development with leadership frameworks or address specific challenges, our expert trainers can adapt the program content to meet your needs. Contact us to create a learning experience that transforms your workplace culture from within.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Emotional Intelligence (EI)
Info: • Components of EI and their relevance in leadership
• Identifying emotional triggers and behavioral patterns
• Using EI for effective client and team interactions
• Activity
Module 2: Self-Awareness and Emotional Regulation
Info: • Recognizing personal emotional strengths and blind spots
• Managing stress and maintaining composure in high-pressure situations
• Techniques to improve mindfulness and focus
• Case Study
Module 3: Empathy and Relationship Management
Info: • Understanding others’ perspectives in consulting environments
• Communicating empathy without compromising authority
• Building authentic relationships with clients and colleagues
• Role Play
Module 4: Communication and Interpersonal Effectiveness
Info: • Active listening and non-verbal communication skills
• Delivering feedback with clarity and respect
• Reducing misunderstandings in cross-functional teams
• Activity
Module 5: Conflict Resolution and Collaboration
Info: • Identifying sources of conflict and emotional undercurrents
• Strategies for de-escalation and consensus-building
• Turning disagreements into productive discussions
• Case Study
Module 6: Motivation and Team Morale
Info: • Understanding emotional drivers of motivation
• Techniques for inspiring and supporting diverse teams
• Aligning emotional and professional goals
• Activity
Module 7: Resilience and Emotional Agility
Info: • Building resilience during organizational or project challenges
• Adapting emotional responses to change
• Fostering optimism and long-term well-being at work
• Role Play
Module 8: Leading with Emotional Intelligence
Info: • Integrating SED into leadership and performance management
• Inspiring trust through emotional consistency and integrity
• Sustaining emotionally intelligent cultures in professional service firms
• Activity
Event Venue & Nearby Stays
Regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 621.26 to CAD 724.76
