Discover how to smoothly navigate conflicts by understanding & balancing a variety of methods that contribute to a collaborative workplace.
About this Event

Build a workplace culture that turns conflicts into opportunities for growth and collaboration. This course offers practical tools to navigate conflicts, addressing issues from relationships to power imbalances and differences in values. Utilizing the Thomas-Kilmann Conflict Mode Instrument, participants will learn to identify conflict types and apply effective communication strategies for collaborative resolutions. In this way, you will explore constructive approaches to conflicts, fostering a cohesive and healthy workplace climate.

Overview

All organizations experience conflict. However, conflict need not be destructive.
Managing Workplace Conflicts provides tools and techniques to resolve workplace conflicts involving:

Relationships.

Power imbalances.

Methods and procedures.

Differences in values

Communication strategies that lower emotional intensity and seek win-win outcomes.
The Thomas-Kilmann Conflict Mode Instrument is used to assess personal conflict styles and to discuss the advantages and disadvantages of various styles of managing conflict in the workplace. Participants will learn how to constructively manage conflicts between individuals and within teams to build cohesive and healthy workplace climates.

Learning Objectives

At the end of this workshop, participants will be able to

Define conflict and describe how it is formed
Identify the types, sources and consequences of conflict
Detail the five styles of dealing with conflict
Assess one’s personal style for dealing with conflict
Demonstrate communication strategies that encourage collaboration

Who Should Take This Course

This course is tailored for leaders and professionals seeking to navigate and resolve workplace conflicts effectively. Those working with teams or groups of people will earn a comprehensive understanding of why conflict occurs, the differences that may arise, and how to manage that conflict with vital communication skills creating a healthier, more cohesive atmosphere. They will also understand what style of dealing with conflict feels more suited for them.