About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
For more information on venue address, reach out to "[email protected]"
About This Course
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks, and beverages will be provided during the session
Course Overview:
With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.
Manager Management takes a special type of leader. This workshop will expand your participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.
Learning Objectives:
By the end of this course you will be able to:
● Identify, relate to, and put into practice the four characteristics of highly effective managers.
● Plan, prioritize and delegate effectively.
● Understand how to manage performance in such a way as to get the very best from your people.
● Use a range of strategies for managing and developing a highly motivated and effective team.
● Recognise the need for change in today’s business reality and be able to manage change.
● Engaging and understanding others using a range of techniques.
Target Audience:
Anybody who is interested in learning Manager Management Skills
Why is it Right Fit for You?
This program is ideal if you are responsible for leading other managers and want to strengthen your ability to guide, coach, and empower them effectively. Managing managers requires a unique skill set that balances trust, accountability, performance management, and strategic oversight. This course provides practical frameworks to improve delegation, enhance motivation, address performance issues, and build a high-performing leadership team that drives sustainable organizational success.
©2026 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Can this Manager Management course be customized for our leadership team?
Yes, we offer customized in-house Manager Management programs tailored to your organizational structure, leadership challenges, and performance expectations. The training can incorporate real managerial scenarios, internal policies, and company-specific goals to ensure relevance and measurable impact. Delivery format, duration, and focus areas can be aligned with your strategic leadership objectives.
📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
Module One: Grooming a New Manager
Info: ● Set Specific Goals
● Authority (What They Can and Can't Do)
● Create a Shared Vision
● The More they Learn, the More Responsibility They Get
● Case Study
● Module One: Review Questions
Module Two: Measuring Performance
Info: ● Staying Within Their Budget
● Setting Measurable Objectives
● Skip Level Feedback
● Collaborate on Criteria to be Evaluated
● Case Study
● Module Two: Review Questions
Module Three: Motivating Managers
Info: ● Provide the Needed Resources
● Bonuses and Incentives
● Give Credit for Good Work
● Keep Them Challenged
● Case Study
● Module Three: Review Questions
Module Four: Signs of Poor Management
Info: ● Missed Deadlines
● Team Turnover
● Losing Customers
● Little or No Growth
● Case Study
● Module Four: Review Questions
Module Five: Trust Your Team of Managers
Info:
● Do Not Micromanage
● Promote Open and Honest Communication
● Reward Initiative
● Trust, But Verify
● Case Study
● Module Five: Review Questions
Module Six: When an Employee Complains about their Manager
Info: ● Keep the Information Confidential
● Gather Information from Both Sides
● Coach or Delegate the Solution
● Follow-up with the Manager or Employee
● Case Study
● Module Six: Review Questions
Module Seven: Coaching and Mentoring (I)
Info: ● Writing Performance Reviews
● Provide Clear and Timely Feedback
● Praise in Public, Criticize in Private
● Make Sure Your Door is Always Open
● Case Study
● Module Seven: Review Questions
Module Eight: Coaching and Mentoring (II)
Info: ● Offer Advice, Not the Solution
● Create a Supportive Environment
● Building Ownership
● 360 Degree Feedback
● Case Study
● Module Eight: Review Questions
Module Nine: When Do You Step In?
Info: ● Unsafe or Dangerous Events
● Legal Ramifications
● Severe Financial Costs
● Repeated Failures after Coaching Has Occurred
● Case Study
● Module Nine: Review Questions
Module Ten: Remember These Basic Qualities
Info: ● Express Confidence in Their Abilities
● Practice What you Preach
● Have an Open Door
● Their Success is Your Success
● Case Study
● Module Ten: Review Questions
Module Eleven: Wrapping Up
Info: ● Words from the Wise
● Review of Parking Lot
● Lessons Learned
● Completion of Action Plans and Evaluations
Event Venue & Nearby Stays
ON, Toronto - Eaton Centre, One Dundas Street West Suite 2500, Toronto, Canada
CAD 605.73 to CAD 776.51
