Influence under Pressure: Build Trust and Cooperation without Burnout

What Makes This Program Different

Most leadership, influence, and service programs treat these capabilities as separate skill sets.
In reality, leaders experience them as one integrated challenge, especially under pressure.

Influence Under Pressure is different because it delivers one coherent human capability system that enables leaders to gain cooperation, build trust, and sustain performance without relying on authority, escalation, or force.

Powered by Love Intelligence (LQ), this program equips participants with practical tools grounded in Care, Courage, and Connection, skills that work even when time is short, emotions run high, and formal authority is limited.

Designed for high-accountability, high-pressure environments, the program focuses on real workplace scenarios, not theory. Participants learn how to communicate with clarity, handle resistance calmly, make tough decisions with steadiness, and deliver consistent service outcomes—without burning out themselves or others.

This is the program organisations choose when they want behavioural change that holds under pressure, not techniques that work only in ideal conditions.

Why This Course — Why Now

Across government agencies and MNCs, we are seeing the same pattern:

• People resist instructions, even when they make sense
• Managers struggle to influence without authority
• Service standards are declining despite SOPs
• Morale is fragile, and burnout is rising
• Communication creates more friction than alignment

These are not technical problems.
They are human problems.

Traditional leadership, service excellence, and influence courses address these issues separately.
In reality, they are deeply connected.

Love Intelligence Mastery (LQ) integrates the best of Influence, Leadership, and Service into one powerful, practical, and immediately applicable 1-day program.

This is the program organisations choose when they want behavioural change, not theory.

Learning Outcomes

By the end of this 1-day program, participants will be able to:

1. Influence people to cooperate and follow through without relying on authority or escalation

Participants will apply Love Intelligence (LQ) tools to gain cooperation, alignment, and commitment—especially in situations where positional authority, hierarchy, or enforcement is limited.

2. Reduce resistance, misunderstanding, and friction through clear, trust-building communication

Participants will demonstrate practical communication techniques that increase psychological safety, clarify intent, and improve trust—resulting in smoother interactions and fewer repeated conflicts.

3. Lead teams with confidence, emotional steadiness, and accountability under pressure

Participants will apply LQ leadership behaviours to raise morale, address underperformance, and maintain standards without emotional escalation, fear-based control, or burnout.

4. Handle difficult conversations, complaints, and service challenges calmly and professionally

Participants will use the LQ Service Recovery and Emotional Safety tools to de-escalate tension, rebuild trust, and deliver consistent service outcomes in high-pressure situations.

5. Integrate influence, leadership, and service into one practical, usable system

Participants will apply a single coherent framework to internal teams, cross-department collaboration, and external stakeholder interactions—eliminating fragmented approaches and guesswork.

6. Apply Love Intelligence (LQ) immediately through a structured 30-day action plan

Participants will leave with a clear personal action plan and daily practices to embed Care, Courage, and Connection into their leadership behaviours, conversations, and decision-making at work.

FOR WHO TO ATTEND

This course is perfect for:

• Officers and leaders in government agencies
• Supervisors and managers in MNCs
• Service leaders and frontline managers
• Anyone required to influence outcomes without relying solely on authority

Why Organisations Choose This Program

Because it delivers:
• Faster cooperation
• Clearer communication
• Stronger morale
• Better service outcomes
• Sustainable leadership behaviour

In one day.

About Trainer Andy Ng
Andy Ng has over 39 years of experience. Armed with a degree in Accountancy (Hons) from National University of Singapore, he has an MBA from Heriot Watt University, UK in year 2000.

Before embarking on his business in Speaking, Training and Coaching, Andy was the Director of Finance, HR & Admin of the No. 5 network equipment company: Allied Telesis. Andy also has vast experience in KPMG, Deloitte, DBS Vickers and Chase Manhattan Bank.

Since 1996, the number of students taught by Andy exceeds 13,468 in 16 countries. They include SingTel, SingPower, BDO, SATS, Capitaland, NTU, ITE, PA, WDA, SUTD, LHN, SGH, and over 500 organizations.

Andy, being bilingual, has created over 68 proprietary programs. They include Leading with Love Intelligence, Sun Tzu Art of War, 36 Stratagems, Management, Leadership, Financial Intelligence, Great Boss, High Value Employee, Entrepreneurship, Sales and Effective Communication. Andy was President of Lions Club of Singapore Beverly Hills. Since 2007, a Committee member of Association of Professional Trainers Singapore.

Testimonials

Thank you for sharing your speech about Love intelligence on “Devastation when Love is used Wrongly” on 7th January 2026.

Love: I enjoy listening how you share your love intelligence for people to understand how to love better to their family, friends and even nations

Gratitude: I’m grateful to you for taking effort in preparing for this talk as it’s a good reflection and reminder for me as a mum especially.

Love your care courage and connection framework for people to hv better self awareness when they are showing love to self and others. ..

Final thought: Impressive heartfelt presentation. Congratulations for a successful speech as I hear positive feedback after you shared with international audience.

Koh Kok Yan

Thanks a lot for great sharing the learning on applying "LQ Success in the AI Era" today! Thumbs up and this was probably the best relax learning webinar among the 3 or so others that you presented and attended by me in the past.

Victor Tan

Your sharing on ‘How to Win More with Ease with Love Intelligence’ was good. I learnt good points, thanks.

Chan Hui Joo

Other Testimonials:

- Trainer Andy Ng is knowledgeable and style is enjoyable
- Interesting Sharing and Examples
- Material easy to read and understand, good reference material
- The concepts are a good reminder of what we can achieve
- Useful tips applicable at work
- Material easy to follow
- Informative and interesting with several examples and illustrations
- The course has given adequate examples to apply to real-life leadership lessons
- The workshop is well organized with easy to follow material
- The trainer is very lively and make the effort to engage his audience
- Many life examples were given during the course for us to understand the content.
- With the good translation from the trainer Mr. Andy, it helps us a lot to understand

Event Venue & Nearby Stays

Hotel Grand Pacific, 101 Victoria St, Singapore, Singapore

Concerts, fests, parties, meetups - all the happenings, one place.

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