Fresh Approaches for Difficult Conversations

Explore techniques to give you confidence with tricky conversations - enabling you to prevent or de-escalate conflict situations.
About this Event

Discover the power of effective conflict resolution. Don't miss this opportunity to boost your communication skills and explore how the right techniques can transform and deepen your understanding of conflict and its workings. This training will be delivered by Calm Mediation

Calm Mediation returns to deliver a follow-up session to the 'Making Constructive Conflict training in December 2024, but don't worry if you missed the last session this training is also suitable as standalone training.

Calm Mediation will be sharing techniques to give you confidence with tricky conversations - enabling you to prevent or de-escalate conflict situations. These approaches work with colleagues, service users, stakeholders or suppliers.

This session is part of the 'One Croydon Training Programme' aimed at Croydon's frontline workforce (statutory, health and voluntary sectors), colleagues working in Foodbanks, Social Prescribers, Helpline Staff, Befrienders and Social Workers.

A Zoom link will be sent to participants before the session.

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If you require support to fully participate in this session, please contact the course organiser.