About this Event
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
Strong interpersonal communication is at the heart of every successful professional relationship. This 1 Day interactive program empowers participants to understand communication dynamics, interpret non-verbal cues, and build deeper connections with colleagues and clients.
Through experiential learning, self-assessments, and real-life scenarios, participants will gain insight into how tone, empathy, and listening shape everyday interactions. The course blends behavioral psychology with communication techniques to help professionals express themselves clearly, manage emotions effectively, and resolve misunderstandings before they escalate.
By the end of the day, you’ll walk away with the confidence and emotional intelligence needed to communicate authentically and collaborate effectively in any environment.
Learning Objectives
By the end of this course, you will be able to:
- Apply interpersonal communication strategies to build trust and rapport.
- Recognize and manage emotions in conversations.
- Listen actively and respond with empathy and respect.
- Handle disagreements and misunderstandings constructively.
- Strengthen teamwork and collaboration through open communication.
Who Should Attend
This course is ideal for professionals looking to improve their workplace relationships, including:
- Managers and Supervisors
- HR and L&D Professionals
- Customer Service and Client-Facing Teams
- Team Members and Project Coordinators
- Anyone seeking to enhance interpersonal effectiveness
Why Choose This Course
Do you want to build stronger connections and improve collaboration at work?
This workshop combines real-world practice, behavioral insights, and self-awareness tools to help you understand and manage human interactions effectively. You’ll participate in role plays, self-assessments, and team discussions that reveal your communication strengths and blind spots.
If you aim to build credibility, trust, and influence through everyday conversations, this course offers a powerful foundation for personal and professional success.
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Group Discounts:
• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants
Want to train your team together?
We offer customized in-house workshops tailored to your organization’s communication goals and culture.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of Interpersonal Communication
Info: • Understanding interpersonal dynamics and their workplace impact
• Elements of effective communication and perception
• Barriers to open and honest communication
• Icebreaker Activity
Module 2: Verbal and Non-Verbal Communication
Info: • Decoding tone, body language, and gestures
• Maintaining consistency between words and actions
• Recognizing and adapting to others’ cues
• Practice Activity
Module 3: Building Empathy and Emotional Awareness
Info: • The role of emotional intelligence in communication
• Listening with empathy and intention
• Understanding others’ perspectives in conflict situations
• Case Study
Module 4: Assertiveness and Boundary Setting
Info: • Expressing opinions respectfully without aggression
• Handling feedback and disagreement constructively
• Balancing empathy and firmness in conversation
• Role Play
Module 5: Conflict Resolution and Collaboration
Info: • Identifying communication breakdowns
• Managing tension and misunderstandings calmly
• Negotiating win-win outcomes
• Simulation Activity
Module 6: Communicating Across Teams and Cultures
Info: • Adapting to diverse personalities and backgrounds
• Overcoming cross-cultural communication challenges
• Building inclusive communication habits
• Group Exercise
Module 7: Applying Interpersonal Skills in the Workplace
Info: • Creating trust-based relationships
• Giving and receiving feedback effectively
• Building a personal improvement plan for continued growth
• Action Plan Review
Event Venue & Nearby Stays
Regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 570.54 to CAD 674.04
