About this Event
Your stakeholders are human. And the way they feel matters. Real relationships aren’t built through data, reports, or KPIs. They’re built through emotion. And yet most stakeholder strategies leave emotion out of the picture entirely. This course flips the script. You’ll learn how to design emotionally connected stakeholder experiences that build trust, deepen partnerships, and unlock long-term value.
Whether your stakeholders are customers, clients, partners, funders, or internal teams. This course gives you the tools to engage with them in a more human, more impactful way.
Emotional Stakeholder Engagement Course
Focus: Design & embed emotions into your stakeholder experience strategy in a simple, practical, and deeply human way.
Approach: Customer-Centric & Relational
Benefits: Enhance customer relationships, improve stakeholder communication, and build a more empathetic organisation.
Real skills. Real tools. Real impact.
This isn’t theory you’ll forget by Monday. It’s hands-on, emotion-led development you and your teams will actually use. Here’s what every course gives you:
Tools you can use straight away
- No filler. Just simple, practical tools you’ll use with your team from day one. Each course includes a practical online toolkit, templates, guides, worksheets, and exercises you’ll use in your real work with real people.
Skills that change how you lead
- Build emotional awareness, lead difficult conversations, and shape culture through how people feel, not just how they behave.
A clear pathway to grow
- Earn your ECD Certified Practitioner Badge and Ceritifcate of Pracitice. Then keep going to the Partner and Master levels as your impact grows.
Global community support
- Join a network of generous practitioners who’ve walked this path and are applying what they’ve learned and contributing to our collective growth as a community. We share, learn, and keep growing together.
Flexible format that fits real life
- Learn in-person or in a hybrid learning format with a blend of online and in person or remote. Go fast or slow. Go solo or join a cohort. It’s learning on you, and your team’s terms.
Why This Matters
Because learning means nothing if you can’t use it.
We’re not here to give you content to consume. We’re here to help you change how you lead.
Every part of our ECD Specialiat Courses, from the tools to the certified badge to the community, is designed to help you apply what you learn in the real world, with real people, right away.
This isn’t just professional development. It’s a shift in how you show up as a leader, coach or Partner.
What happens after your course?
Support that helps you apply what you’ve learned.
Learning doesn’t stop when the course ends. We give you the tools and backup to keep growing, experimenting, and developing your ECD practice.
Here’s what’s available post-course:
- 1:1 or Group Coaching Call (8 Weeks Later)
- A follow-up session to help you reflect, troubleshoot, and get unstuck. Bring your real-world experiences, challenges, and questions; we’ll help you work through them.
- Optional Post-Course Challenge
- Keep the momentum going with a practical challenge tailored to your course. It’s full of small, powerful actions you can take to deepen your learning and shift behaviour in your team.
- 50% Discount on Future Decks
- Want to keep the work alive across your organisation? You’ll get half off all future purchases of physical Emotional Culture Decks to make it easier to keep growing your toolkit.
- 90-Day Community Support
- You’ll be part of our global community for 90 days after the course. Connecting with other practitioners, joining live calls, and getting support when it matters most.
- 90-Day Online Course Access
- Plus get full access to the online version of your course for 90 days. Revisit the content, catch up on anything you missed, and deepen your learning at your own pace.
- What's the refund and cancellation policy?
• Unfortunately, ECD Certified Consultants do not offer refunds for this workshop experience.
• However, you may send someone else in your place to this workshop if you cannot attend for any reason.
• You must notify your Workshop host that you will not attend the workshop and the name of the person that will attend in your place.
• If the Workshop Host cancels this workshop, you will be transferred to the next available workshop.
The course will be delivered by
Learn from an experienced Change Manager, Leadership Coach and one of Canada’s most experienced Emotional Culture Deck Consultants and Facilitators – Joanne Free-Pameli
is an Emotional Change Culture Coach, Consultant and Facilitator. Since completing the ECD Masterclass Course in 2020, Joanne has become one of the most experienced Emotional Culture Deck consultants in Canada and the Leader of the inaugural Canadian Riders & Elephants Chapter, based in Toronto- Ontario. Joanne has delivered multiple Emotional Culture Deck client workshops, as well as numerous 1:2:1 coaching sessions helping teams of all sizes, in a variety of industries create more healthy and high performing cultures through change. Joanne’s expertise and passion is in helping leaders, teams and cultures thrive while moving through their change journey.
Joanne is the founder of where since 2015 she has been devoted to helping companies and individuals build the emotional capability, resilience and wisdom to navigate the ever changing, complex and dynamic world of leading through change.
About
Our services include- Change Management Consulting, Leadership Coaching, Culture Crafting Team & Leadership Workshops as well as Change Management Mentoring. With a mission to bring more humanity into business leadership and Transformation programs, the team at Joanne Free Coaching & Consulting are here to help leaders and their teams, excel at change.
Further resources
For more support, please visit our website:
Event Venue & Nearby Stays
Centre for Social Innovation (CSI), 192 Spadina Avenue, Toronto, Canada
CAD 678.00 to CAD 819.25
