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All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.This insightful course encourages a proactive approach to topics which may be important but difficult to broach and provides a range of tools and techniques for making the process more effective and less stressful for everyone. We introduce a structured and balanced approach which is mindful of workplace legislation and helps participants manage the associated emotions.
Topics include:
Types of challenging conversations
Benefits of direct, timely communication
Preparing practically and emotionally
Timing and location of conversations
Determining desired outcomes
Clarity, caution and compassion
The role of language
Strategies for effective outcomes
Managing emotions and mental health
Relevant documentation
This course includes:
Engaging, up-to-date materials.
Take-home resource package.
All day catering and beverages - with dietary needs catered for.
Certificate of attendance.
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Event Venue & Nearby Stays
Level 1, 20 Southport St, West Leederville, WA, Australia, Western Australia 6007, 20 Southport St, West Leederville WA 6007, Australia,Perth, Western Australia
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