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NEW DATEThis workshop will deliver value to any customer-facing business or department.
Delivering good customer service is no longer a choice for business, it is imperative to both thrive and survive. Customer expectations for flawless service and immediate gratification have never been higher.
Technology has raised the bar for service expectations and has empowered residents and customers like never before, with the ability to instantly review and complain via social media. The voice of the customer is undoubtedly getting louder. And the digital footprints of negative publicity and poor customer service can’t be easily erased.
This short, engaging and interactive workshop looks at the simple skills required to deliver an exceptional and memorable customer experience. At its most basic, it’s about how to have a genuine conversation… but for some that’s harder than it seems.
DURATION
Two hours
YOUR FACILITATOR – Duncan Ashford
Lionheart is a communication skills training consultancy, based in Queenstown. They offer training and coaching solutions to help people from all backgrounds and levels of experience with their verbal and written communication skills.
LEARN MORE: https://southlandchamber.co.nz/events/120538/
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Event Venue
25 Don Street, Invercargill, New Zealand 9810, New Zealand
Tickets
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