Customer Centricity Month 2024: From Fundamentals to Future Trends

Organisations are innovating faster; customer expectations are changing more frequently and it's more important than ever that organisations stand out from competitors.

In previous additions of Customer Centricity Month, we've covered the fundamentals of using our Customer Centricity Model and shown how customer centricity can help organisations to become more resilient. This year we are taking it up a level and looking at what's next for organisations.

Across the month of November, we are holding a series of events that will help you stay ahead of the curve and ensure sustainable growth and customer satisfaction.

Hear from experts and leaders as they discuss how emerging technologies and shifting consumer expectations are redefining what it means to be customer-centric.

Join us at Customer Centricity Month 2024, where we will take you from understanding the fundamentals, to delivering the future of Customer Centricity.

Customer Centricity Month is brought to you by Sopra Steria Next and cxpartners.

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Free webinars every Wednesday in November | 11am -12pm

When: Wednesday 6th November, 11am - 12pm

Host: Susannah Matschke, Head of Data & AI Consulting, Sopra Steria Next

Data automation and artificial intelligence are transforming customer interactions, increasing productivity and driving innovation. And, crucially, they can create radically improved user experiences.

In this webinar, we'll look at how organisations can unearth this value themselves and get ready for the age of AI.

We'll discuss how organisations can leverage data to create hyper-personalised experiences, use AI to predict and meet customer needs before they arise, build trust through ethical AI practices, and much more.

Join us as we dive into the cutting-edge intersection of Data, AI, and Customer-Centricity - the powerful trio shaping the future of business.

When: Wednesday 13th November, 11am - 12pm

Host: Giles Colborne, Strategy Director, cxpartners/Sopra Steria Next

How do organisations get the value they need from customer centred design?

We’ve been speaking to design leaders in large organisations to understand why some design teams are falling back and others are flourishing.

In this talk, we’ll give you an insight into how to develop a design strategy that’s right for your organisation. We’ll talk about the challenges we’ve uncovered: conflicting priorities, budgetary pressure, and massive technological change.

We’ll cover how to go about setting goals, to developing a strategy, to retaining the right skills and staying on track.

When: Wednesday 20th November, 11am - 12pm

Host: Sophie Grencis, Strategic Design Director, cxpartners/Sopra Steria Next

In today’s competitive business landscape, strategy alone isn’t enough. As Peter Drucker famously said, “Culture eats strategy for breakfast”. To get the most out of your strategy, you need to have the right culture around it.

The critical thing we hear time and time again, from the organisations at the top of their game, is the deep-seated belief that they win by delivering customer value. And this translates into measurable success with customer centric organisations achieving nine times more revenue growth, higher employee satisfaction and quicker agility to adapt and change.

That success hinges on a culture that puts customers at the heart of everything. But how do you drive such a shift within your organisation and achieve such impressive results as these?

In the webinar, we will be joined by a panel of experts who will discuss:

• Why a customer-centric culture is essential for long-term business success
• How organisations who are set up in this way can become more future focused
• Practical steps you can take to bring this culture in your own organisation

When: Wednesday 27th November, 11am - 12pm

Host: Tom Scott, Experience Director, cxpartners/Sopra Steria Next

In a time when technology and customer expectations are evolving faster than ever before, how can organisations make sure they don't get left behind?

In this session, we will be discussing what the future of customer centricity might look like.

Secure your place now for each session so that you don't miss out!

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