How to be more confident when using the telephone.
About this Event

About

Why telephone communication can be a challenge
Tips for sounding more confident
Assertiveness techniques for tricky calls

Event panellists

Miranda Smythe, Professional skills coach, Kaplan

Miranda has over 20 years experience of working in partnerships with organisations developing learning interventions. An experienced mediator with strong facilitation skills. A wide portfolio of organisational and personal development programmes are available. Bespoke materials written to specification in Specialties: Management Development, Equality and Diversity, Interviewing, Personal Safety and Lone Working, Assertiveness, Minute Taking, Business Writing, Mediation, Business Consultancy.

Poppy Laila - Personal Development and Inclusion Manager, Kaplan

Poppy's career in education and apprenticeship has seen her involvement in coordinating additional learning needs provisions to maximise equity for all learners by removing any barriers and making learning as inclusive as possible. Additionally, she is the current careers lead at Kaplan, a qualified Mental Health First Aider, safeguarding representative at the London center and chairs the EDI champions at Kaplan to promote equality, diversity and inclusivity in all areas of education and apprenticeship at Kaplan.

Jenny Pelling - Director of Apprenticeship Development and Diversity at Kaplan Financial

Jenny's career in education and apprenticeships has seen her involvement in designing programmes and enhancing provision for learners and employers' benefit. She is the strategic lead for careers and personal development for apprentices, is a qualified Mental Health First Aider, as well as being responsible for governance. She is part of the Apprenticeship Leadership Team and the EDI Steering Group.

Who is this suitable for?

This is suitable for Kaplan apprentices, Kaplan UK students, Kaplan staff, and any employers who want to join. We have a limit of available places, which will be allocated on a first come first-served basis. We look forward to seeing you all there!

Joining the webinar

Upon signing up through Eventbrite, you'll receive a confirmation email which will direct you to a Zoom link where the session will be hosted. Use this link to join at the scheduled time. The link will also be sent again as a reminder two days, and 2 hours, before the webinar. This event will be run as a Zoom meeting with two way video and audio. The session will be recorded.

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Register now to reserve your space!

If you have a question…

If you have a specific question or topic ahead of the session that you would like us to cover, please use the contact button below to submit your query. We will try our best to discuss as many of these as possible during the meeting!

Webinar Recording

This webinar will be hosted on Zoom and will be recorded, along with any participant questions, however, images of participants will not be captured on the recording. You may choose what name you wish to be visible. Once you have registered for the webinar we will send a calendar invite to your email address and email you reminders about the upcoming event. After the event, we will email all participants with a copy of the recording and further relevant information including a request for feedback. If you do not wish to receive these emails please let us know by clicking the ‘Contact’ button at the bottom of this page. We may also use the recording for promotional/marketing purposes. The recording will only be kept as long as is necessary. We will not share your email address with other participants, however, we may share your contact details with the partner we are hosting the webinar with. We may also update your profile on our customer management system to reflect your attendance at this webinar. To find out more about how we handle personal data please see our privacy notice here.