About this Event
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks will be provided during the session.
Course Overview:
In 2026, workplace communication is more diverse, digital, and dynamic than ever. Success requires the ability to understand different personalities, adapt your style, and communicate effectively across teams, cultures, and platforms.
This 1 Day immersive program equips professionals to navigate modern challenges: virtual collaboration, hybrid meetings, cross-cultural teams, and complex stakeholder interactions. You’ll learn to speak with clarity, listen with empathy, and adapt your communication style to any audience or medium.
Through hands-on exercises, reflection activities, and real-world scenarios, participants gain practical frameworks to build trust, manage conflicts, and enhance collaboration in today’s fast-paced professional environment.
Learning Outcomes
By the end of this course, participants will be able to:
• Adapt communication styles effectively for diverse and hybrid teams.
• Apply emotional intelligence to strengthen professional relationships.
• Handle challenging discussions with confidence and clarity.
• Communicate assertively and empathetically across digital and physical platforms.
• Collaborate successfully in cross-functional and multicultural environments.
Who Should Attend?
This course is ideal for professionals seeking to thrive in modern workplaces, including:
• Managers and Team Leaders
• HR, L&D, and People Professionals
• Project Managers and Coordinators
• Client-Facing and Customer Service Roles
• Anyone aiming to enhance communication adaptability in hybrid or global environments
Why Choose This Course?
This workshop combines behavioral science, communication psychology, and hands-on learning to help participants understand diverse perspectives, express ideas effectively, and lead with influence. You’ll engage in role plays, peer feedback, and practical exercises designed to deliver immediate real-world results.
If your goal is to enhance collaboration, manage conflict, and improve client and team engagement, this course provides actionable strategies for lasting impact.
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Bring your team and save
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Looking to train your organization?
We offer customized in-house sessions tailored to your team’s hybrid, digital, or multicultural communication challenges.
Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of Effective Communication
Info: • Understanding modern communication trends and perceptions
• Exploring verbal, non-verbal, and digital communication cues
• Recognizing barriers in hybrid and multicultural workplaces
• Icebreaker Activity
Module 2: Identifying and Adapting Communication Styles
Info: • Understanding diverse communication preferences
• Matching tone, delivery, and body language to personalities
• Building flexibility and emotional adaptability in real-time interactions
• Case Study
Module 3: Clarity in Message Delivery
Info: • Structuring verbal and digital messages for clarity and impact
• Using visuals, AI tools, and data for effective communication
• Avoiding overload or misinterpretation in remote communication
• Interactive Exercise
Module 4: Emotional Intelligence and Empathetic Communication
Info: • Applying EI to manage emotions in stressful or remote interactions
• Encouraging openness, psychological safety, and trust
• Using empathy to resolve conflicts constructively
• Quick Quiz
Module 5: Managing Difficult Conversations
Info: • Identifying triggers that cause miscommunication or resistance
• Responding calmly, confidently, and assertively under pressure
• Techniques for handling virtual and in-person disputes
• Role Play
Module 6: Adapting to Teams, Cultures, and Hybrid Contexts
Info: • Communicating across diverse teams, departments, and cultures
• Enhancing collaboration through active listening
• Tailoring messages for multicultural, digital, or hybrid audiences
• Scenario Practice
Module 7: Practice, Feedback, and Personal Action Plan
Info: • Applying adaptive communication strategies in workplace scenarios
• Feedback-driven improvement through peer and facilitator insights
• Creating a personal 2026 communication action plan
• Action Plan Review
Event Venue & Nearby Stays
Regus - Canberra, Gateway Business Center, Canberra Airport Level 4, Plaza Offices East, 35 Terminal Avenue, Canberra, Australia
AUD 620.74 to AUD 726.62
