About this Event
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
In 2026, workplace communication is more diverse, digital, and dynamic than ever. Success requires the ability to understand different personalities, adapt your style, and communicate effectively across teams, cultures, and platforms.
This 1 Day immersive program equips professionals to navigate modern challenges: virtual collaboration, hybrid meetings, cross-cultural teams, and complex stakeholder interactions. You’ll learn to speak with clarity, listen with empathy, and adapt your communication style to any audience or medium.
Through hands-on exercises, reflection activities, and real-world scenarios, participants gain practical frameworks to build trust, manage conflicts, and enhance collaboration in today’s fast-paced professional environment.
Learning Objectives
By the end of this course, participants will be able to:
- Adapt communication styles effectively for diverse and hybrid teams.
- Apply emotional intelligence to strengthen professional relationships.
- Handle challenging discussions with confidence and clarity.
- Communicate assertively and empathetically across digital and physical platforms.
- Collaborate successfully in cross-functional and multicultural environments.
Who Should Attend
This course is ideal for professionals seeking to thrive in modern workplaces, including:
- Managers and Team Leaders
- HR, L&D, and People Professionals
- Project Managers and Coordinators
- Client-Facing and Customer Service Roles
- Anyone aiming to enhance communication adaptability in hybrid or global environments
Why Choose This Course
Do you want to communicate with clarity, empathy, and influence in dynamic workplace?
This workshop combines behavioral science, communication psychology, and hands-on learning to help participants understand diverse perspectives, express ideas effectively, and lead with influence. You’ll engage in role plays, peer feedback, and practical exercises designed to deliver immediate real-world results.
If your goal is to enhance collaboration, manage conflict, and improve client and team engagement, this course provides actionable strategies for lasting impact.
©2025 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Group Discounts:
• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants
Looking to train your organization?
We offer customized in-house sessions tailored to your team’s hybrid, digital, or multicultural communication challenges.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of Effective Communication
Info: • Understanding modern communication trends and perceptions
• Exploring verbal, non-verbal, and digital communication cues
• Recognizing barriers in hybrid and multicultural workplaces
• Icebreaker Activity
Module 2: Identifying and Adapting Communication Styles
Info: • Understanding diverse communication preferences
• Matching tone, delivery, and body language to personalities
• Building flexibility and emotional adaptability in real-time interactions
• Case Study
Module 3: Clarity in Message Delivery
Info: • Structuring verbal and digital messages for clarity and impact
• Using visuals, AI tools, and data for effective communication
• Avoiding overload or misinterpretation in remote communication
• Interactive Exercise
Module 4: Emotional Intelligence and Empathetic Communication
Info: • Applying EI to manage emotions in stressful or remote interactions
• Encouraging openness, psychological safety, and trust
• Using empathy to resolve conflicts constructively
• Quick Quiz
Module 5: Managing Difficult Conversations
Info: • Identifying triggers that cause miscommunication or resistance
• Responding calmly, confidently, and assertively under pressure
• Techniques for handling virtual and in-person disputes
• Role Play
Module 6: Adapting to Teams, Cultures, and Hybrid Contexts
Info: • Communicating across diverse teams, departments, and cultures
• Enhancing collaboration through active listening
• Tailoring messages for multicultural, digital, or hybrid audiences
• Scenario Practice
Module 7: Practice, Feedback, and Personal Action Plan
Info: • Applying adaptive communication strategies in workplace scenarios
• Feedback-driven improvement through peer and facilitator insights
• Creating a personal 2026 communication action plan
• Action Plan Review
Event Venue & Nearby Stays
Regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 591.24 to CAD 694.74
