Client Journey Mapping for KY Local Businesses

Thu Jun 11 2026 at 09:00 am to 10:30 am UTC-04:00

2197 Versailles Rd | Lexington

Growth Gap Co.
Publisher/HostGrowth Gap Co.
Client Journey Mapping for KY Local Businesses
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A hands-on session to map, systemize, and automate the way clients move through your business so revenue is predictable and growth no longer
About this Event

Your business is generating revenue.
So why does everything still run through you?

If clients are coming in but the process feels messy, inconsistent, or completely dependent on your personal follow-up that's not a hustle problem. That's a system problem. And it has a name: the Growth Gap.

In this 90-minute workshop, we're closing it. You'll walk away with a clear map of your client journey and a concrete plan to build the system behind it.


What You'll Walk Away With
  • A complete visual map of your client journey from first touch to loyal repeat client
  • Clarity on exactly where leads are falling through the cracks and revenue is leaking
  • A framework to systemize your follow-up, onboarding, and retention without doing it all yourself
  • A first look at how local businesses are using CRM and automation to grow with less chaos

This is for you if...

You're a local business owner, service provider, or expert who is generating revenue but feels like growth is messy, manual, or still completely dependent on you personally. You've heard of CRMs but haven't implemented one. You know something is leaking you just can't pinpoint where.



Your Host
Joanna Sherrow

Founder of Growth Gap Co., EmpowrSoft & SavvyChic Design

Creator of D.A.B.A.O. · Author of Closing the Growth Gap

Upcoming Books: Move The Needle & Known Is Not Enough

Joanna helps expert businesses design and implement the marketing and client management systems that remove founder dependency so growth becomes predictable.


Marksbury Family Branch Library

Keeneland Community Room
2197 Versailles Rd, Lexington, KY 40504

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Event Venue & Nearby Stays

2197 Versailles Rd, 2197 Versailles Road, Lexington, United States

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