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In the private sector, service excellence is a driver of loyalty, brand leadership and competitive advantage. In the public sector, it is the foundation of citizen trust, stakeholder satisfaction and effective governance. Across both, service excellence must be embedded into the DNA of the organization, lived daily by every member of the team — from leadership to frontline and back-office support functions.
This comprehensive in-preson training equips participants to hardwire service excellence organization-wide, ensuring it becomes a winning cultural advantage that competitors or other organizations cannot easily replicate. Participants will gain the mindset, tools, and practices to deliver consistently exceptional experiences to customers or citizens, regardless of role or sector.
Enroll yourself and your people and transform them into unstoppable force — an army of leaders and front liners to lead the charge of championing service excellence into your organization so every person, process and touchpoint in the service chain performs at peak level, delivering exceptional results others cannot match.
𝐂𝐨𝐮𝐫𝐬𝐞 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫 𝐚𝐧𝐝 𝐌𝐚𝐬𝐭𝐞𝐫 𝐓𝐫𝐚𝐢𝐧𝐞𝐫:
𝗠𝗮𝗿𝗶𝗮 𝗟𝘂𝗶𝘀𝗮 𝗠𝗼𝗴𝘂𝗲𝗹, 𝗘𝗱.𝗗
She has trained and mentored thousands of administrative professionals, executives and leaders across sectors.
With her dynamic, results-driven style, she has designed and delivered specialized programs for top institutions, multinational corporations, government agencies and professional organizations — guiding individuals and executives in their professional growth toward becoming exceptional performers and respected leaders in their industries.
Her expertise spans talent development, professional image building, leadership and organizational development — including building a customer service culture.
Widely respected for her ability to blend real-world insights with engaging facilitation, she delivers high-impact learning experiences enriched with practical tools that participants can apply immediately for measurable results.
Her transformational programs empower professionals with the skills, confidence and strategic mindset to excel at the highest levels of performance and influence.
𝐓𝐑𝐀𝐈𝐍𝐈𝐍𝐆 𝐈𝐍𝐕𝐄𝐒𝐓𝐌𝐄𝐍𝐓 for the ONE-DAY Program (inclusive of printed certificate of completion, meals and resource kit):
₱ 9,880 — for those registering and paying on or BEFORE February 3
₱ 10,880 — for those registering AFTER February 3
Registration is open to the general public.
CGBP is an accredited training provider of the Securities and Exchange Commission (SEC); Supreme Court for MCLE; Career Executive Service Board (CESB); BSP's Anti-Money Laundering Council (AMLC); Philippine Amusement and Gaming Corporation (PAGCOR); Civil Service Commission (CSC); Governance Commission for GOCCs (GCG); DILG through National Association of Local Resource Institutions and other regulatory agencies.
CGBP also offers in-house training and consulting for individuals and institutions. For details and to register, visit www.cgbp.org.
Contact Person:
Aiza Cuenca
Senior Program Leader
Mobile: (+63 939) 914-8689
Landlines: (+63 2) 8556-8968 or 69
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Event Venue & Nearby Stays
Edsa Shangri-La, Manila, Pool Bar, Iris Tower, 1556 Mandaluyong, Philippines, Mandaluyong City
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Concerts, fests, parties, meetups - all the happenings, one place.
