This session is specifically designed to enhance your consultation skills, ensuring that you fully exceed your clients' expectations!
About this Event

Class Description:

Introducing “Bulletproof Consultations,” the fourth module of our comprehensive series aimed at perfecting the client experience from start to finish. This session is specifically designed to enhance your consultation skills, ensuring that you fully understand and meet your clients' expectations, setting the stage for outstanding service satisfaction.

What You Will Learn:

Effective Communication Skills: Develop your listening and questioning skills to gather accurate and useful information during consultations. Learn how to create a dialogue that makes clients feel heard and understood.
Analyzing Client Information: Gain expertise in interpreting client information, including verbal cues and non-verbal signals, to better understand their needs and preferences.
Setting Realistic Expectations: Techniques for managing client expectations about what can realistically be achieved based on their hair type, condition, and desired results.
Customizing Services: Learn how to use consultation insights to tailor services specifically to each client, enhancing personalized care and increasing client satisfaction.
Consultation Do's and Don'ts: A clear guideline on what to do and what to avoid during consultations to maintain professionalism and ensure clarity.
Role-Playing Scenarios: Engage in role-playing exercises that simulate real-life client interactions to practice and refine your consultation techniques.
Documentation and Follow-Up: Discover the importance of documenting consultation details for accurate service delivery and implementing liability waivers to build trust while protecting your business!

By the end of this module, you will master the art of conducting effective consultations, from asking the right questions to actively listening and responding to client needs. This module will provide you with practical tools and techniques to ensure every client feels valued, understood, and excited about the services they will receive.

Why Settle for One Class When You Can Have Them All And SO Much More?

Thank you for your interest in this event! Did you know that for just $500 per year or $50 per month, you can get access to all 12 modules of the "360 Client Experience" series as part of our Network Mastermind?

But that’s not all. As a Mastermind member, you’ll also unlock exclusive benefits, including:

Access to [four] quarterly 2-hour LIVE Q&A sessions (a $1,600 value).
Bi-monthly hair tutorials designed to elevate your craft (a $1,200 value).
Occasional yoga and meditation content for your well-being.
Over 100 hours of on-demand content from our extensive library. ($2,000 value)
Our business resource center with templates, guides, and tools. (priceless)
Discounts of 20% on all live education events.

This membership is packed with value and designed to transform your salon business and career. Don’t miss this opportunity to access everything for less than the cost of five individual modules!

Why settle for one class when you can have it all? Let’s take your salon and your skills to the next level—together!