Behavioral Issues, Conflict & Incivility in the Workplace - 2024

Course Description:

Behavioral issues and conflict in the workplace are inevitable. Whenever you have diverse groups of people working together on a daily basis, conflict will arise. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their coworkers. In addition to behavioral issues and conflict, the issue of workplace incivility and the negative impact it has on your organization’s culture is monumental. Unresolved behavioral issues, conflict and incivility often results in loss of revenue, productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

Why Should You Attend?

It’s helpful to view behavioral issues, conflict and incivility in your workplace as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can’t imagine.

Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.

Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues, conflict and incivility in their organization.

Areas Covered in the Webinar:

• The high cost of performance and productivity problems
• Positive and negative outcomes of conflict
• Practices for a healthy workplace

• Working knowledge of employment law
• Workplace behavioral issues and strategies to address them
• Role of performance management and evaluations
• Effective methods for supplying feedback
• Progressive discipline
• Investigating complaints
• Business Goals of an Investigation
• Conducting an investigation
• Appointing the right Investigator
• The interview process
• Importance of solid documentation
• Defining workplace incivility
• 3 major ways incivility manifests in your organization
• Impact of incivility in the workplace
• Forms of incivility
• Bullying
• Tips for enhancing and building civility
• Coping strategies
• Hiring for civility

Who Will Benefit:

• Senior Leadership
• Managers & Supervisor

• Operations Professionals
• Office Managers

Instructor Profile:

Diane L. Dee, President of Advantage HR Consulting, has over 30 years of experience in the Human Resources arena. Diane’s background includes experience in HR consulting and administration in corporate, government, consulting and pro bono environments. Diane founded Advantage HR Consulting in early 2016. Under Diane’s leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area. Additionally, Diane conducts webinars on a wide-variety of HR topics for various training firms across the country.

Diane holds a Master Certificate in Human Resources from Cornell University’s School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, CPC, SDEI, & SHRM-PQM certification.

Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.

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Refund and Cancellation Policy

At GRC Training Online, we strive to provide the best possible experience for our attendees. This Refund and Cancellation Policy outlines the guidelines for refunds, cancellations, and other related matters. By registering for our Live Webinars and On-Demand Recordings, you agree to adhere to the following terms:

1. Refunds for Live Webinars:

• Attendees may cancel their registration up to two working days prior to the course start date to be eligible for a full refund.
• If GRC Training Online cancels a Live Webinar, a full refund will be processed within two working days.

2. Non-Refundable Situations:

• Refunds will not be given to participants who do not attend the webinar or cancel within 24 hours before the webinar start time.
• On-Demand Recordings are non-refundable. However, participants may request access to alternative webinars in exchange.

3. Webinar Cancellation:

• GRC Training Online reserves the right to cancel a Live Webinar due to insufficient enrolment or unavoidable circumstances.
• Attendees will be notified at least 24 hours in advance if a webinar cancellation occurs, and a full refund will be provided.

4. Substitution Policy:

• Substitutions of registered participants can be made at any time before the webinar starts. Please inform us of any substitution requests to ensure smooth registration.

5. Feedback and Concerns:

We value the feedback and opinions of our customers. If you have any concerns about the content or delivery of the webinar and are not satisfied with your experience, please contact us at [email protected] or by phone at +1-302-433-6276 Mention your feedback for a prompt resolution of the matter.

We appreciate your valuable input, as it helps us continuously improve our products and services to meet your expectations.

Note:

• Refunds will be issued using the same payment method used for registration.
• GRC Training Online reserves the right to modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

For any questions or clarifications regarding this policy, please contact us at [email protected] or +1-302-433-6276.

Thank you for choosing GRC Training Online for your training needs. We look forward to providing you with valuable learning experiences.

Event Venue

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