About this Event
💡 Group Discount Alert – Learn More, Save More Together!
🎟️ Check tickets now for exciting group discounts!
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
Assertiveness is a key skill for confident, respectful, and effective communication. This one-day interactive program helps professionals develop the ability to communicate clearly and confidently while maintaining positive relationships. Participants learn how to strike the right balance between passivity and aggression, enabling them to express ideas, needs, and boundaries in a constructive and professional way.
Through practical exercises, self-reflection, and guided feedback, the program builds skills to manage difficult conversations, stay composed under pressure, and communicate with impact. By the end of the session, participants gain practical tools to speak up with confidence, strengthen credibility, and communicate assertively—essential skills for leadership, collaboration, and career progression.
Learning Objectives
By the end of this course, you will be able to:
- Understand and apply core principles of assertive communication
- Express ideas, feedback, and boundaries with confidence and respect
- Manage workplace challenges and conflict with emotional control
- Build credibility, influence, and professional presence
- Communicate assertively while maintaining empathy and professionalism
Target Audience
This course is suitable for professionals seeking to strengthen confidence and communication effectiveness, including:
- Team Leaders and Supervisors
- Managers and Executives
- HR and People Managers
- Project Coordinators and client-facing professionals
- Anyone who finds it difficult to say “no” or speak up with confidence
©2026 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Why Choose This Course?
If you find it challenging to voice your opinions, set boundaries, or handle difficult conversations, this program provides practical, real-world solutions. You’ll learn proven communication frameworks and practise assertive techniques through interactive activities, role plays, and guided reflection.
This course is ideal for those who want to build confidence, improve workplace relationships, and project authority with clarity and respect—delivering skills that can be applied immediately and sustained over time.
Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Assertiveness
Info: • Defining assertiveness vs. passive and aggressive behavior
• Recognizing the impact of communication tone and style
• Self-assessment: identifying your current communication pattern
• Icebreaker Activity
Module 2: The Psychology of Confidence and Self-Expression
Info: • Overcoming fear and hesitation in communication
• Building inner confidence and positive mindset
• Understanding personal triggers and emotional control
• Case Study
Module 3: Assertive Language and Behavior
Info: • Using “I” statements to express needs clearly
• Mastering tone, timing, and body language
• Balancing empathy and firmness in conversations
• Activity
Module 4: Managing Difficult Conversations
Info: • Handling criticism, conflict, and disagreement respectfully
• Strategies for giving and receiving constructive feedback
• Staying composed during emotionally charged situations
• Role Play
Module 5: Boundaries and Professional Respect
Info: • Identifying and communicating boundaries effectively
• Dealing with dominant or aggressive individuals
• Practicing assertive negotiation and refusal techniques
• Quiz
Module 6: Applying Assertive Communication in Teams
Info: • Encouraging open dialogue and trust
• Influencing without authority
• Using assertiveness to strengthen collaboration and leadership
• Case Study
Module 7: Action Planning and Practice
Info: • Personalized assertiveness action plan
• Peer feedback and reflection
• Daily application checklist for continued improvement
• Action Plan Review
Event Venue & Nearby Stays
Regus - Chicago - 111 W. Jackson, 111 West Jackson Boulevard#Downtown, Suite 1700, Chicago, United States
USD 411.41 to USD 515.11
