About this Event
In today’s challenging RMC world of increased product demands and diminishing human resources, one of the single most signifcant areas that can help resolve many of these challenging issues is improving a producer’s ability to maximize their transportation assets and their delivery capabilities. This task falls upon a small, select group of customer service and delivery professionals and their departmental leadership, who are faced daily with enumerable challenges of providing good service while efectively scheduling and dispatching orders to maximize a company’s both physical and human assets. Their ability to do more with the same feet size is key in increasing volume capabilities, reducing delivery costs, and generating additional revenue.
This course was created to broaden their scope of learning and knowledge by providing exposure to new and already time-proven ready-mix best practices and process along with high level leadership and management skillset training to be more effective. The interaction, problem solving and idea sharing between the instructor and all of these fellow departmental leaders will also provide additional insight into how problems are solved elsewhere and how to build and maintain a world class dispatch department.
This is a full 3-day course that will touch on the following critical learning areas:
➢ An in-depth review of proven delivery and customer service best practices and processes attached to a facilitated self-scoring assessment that will allow students to discuss and score their own department’s progress on the adoption and utilization of these processes and procedures.
➢ A complete review of delivery and customer service KPI Metrics with current adoption rates, reporting and utilization on how to drive both individual and departmental performance with them.
➢ Review and discussions on understanding the critical components and processes in successfully developing and maintaining a world class dispatch operation.
➢ A short course on understanding the diferences between a manager and a leader and what it takes to build teamwork and be an efective leader of people in such a critical area.
➢ Individual "self-assessment" worksheet initiatives and goals for working on identified low scoring departmental opportunities, how to adopt and achieve them and how to better utilizes know best practices and processes for Ready-Mix Dispatch Operations.
➢ A 226-page complete dispatch playbook manual for developing, running, leading, and
sustaining a world class RMC dispatch and customer department.
And much MORE!
Agenda
RMC Transportation Best Practice & Process "Self-Assessment
RMC Dispatch KPI and Metrics Review & "Self Assessment"
Building and Effective and Efficient RMC Dispatch Structure and Environment
Navigating through Change Management in a RMC Dispatch Enviroment
Understanding Human Performance and Elevating it in a Team Environment
How to Establish Dispatch Empowerment & Accountability
The value of Inter-Departmental Operational Communication and Teamwork
Creating "Exceptional" Dispatch Customer Service
"How Do I Sound" Understanding What the Customer Hears from Dispatch
"Making It Happen" What I've learned and building a Plan (Presentations)
Following the Road of Ingenuity & Innovation
Understanding AI RMC Logics and Planning Optimization (INFORM GmbH)
Understanding the benefits of a RMC Production Management System (Digital Plt)
Event Venue & Nearby Stays
Embassy Suites by Hilton Atlanta Perimeter Center, 1030 Crown Pointe Parkway, Atlanta, United States
USD 850.00
