[WEBINAR] AI in CX: Beyond the Hype & What Actually Delivers ROI

The AI revolution in CX is moving at lightning speed. While some are still debating the 'hype,' industry leaders are already banking the ROI. Don't let your strategy become a relic of the 2020s. Discover how to bridge the gap between AI potential and actual profit before your competitors do.

Expertly hosted by Luna Wen, this session brings practical insight, real-world examples, and the clarity CX leaders need to act with confidence. Join Jacob Kandathil as he walks through the AI capabilities delivering real ROI in CX today, cutting through the hype to focus on what actually works.

AI is everywhere in customer experience but real ROI is still rare. This webinar cuts through the noise to show where AI is genuinely delivering business value in CX today.

Join CX leaders and practitioners for a practical, insight-led session that explores proven use cases, common pitfalls, and the decisions that separate experimentation from measurable impact. Walk away with clarity on what to invest in, what to avoid, and how to turn AI ambition into results.

• The top 3 AI myths that impede decision making — with real world examples of AI successes and failures
• Three proven AI capabilities delivering measurable ROI — including real examples from the Resonate platform.
• How to unlock value from the feedback data you already have — no massive data overhaul required.

Info: Learn with real-world examples of AI successes and failures

Info: Which include real examples from the Resonate CX platform.

Info: No massive data overhaul required.

Event Venue & Nearby Stays

Resonate Solutions Pty Limited, 111 Pacific Highway, North Sydney, Australia

Concerts, fests, parties, meetups - all the happenings, one place.

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