About this Event
Certificate: Course Completion Certificate | Duration: 8 Hours
Delivery Mode: In-house/ Classroom / Online
Language: English | Credits: 8
Snacks, beverages, and lunch will be provided during the session.
Course Overview
Emotional Intelligence (EI) is the capacity to recognize, understand, and manage one’s emotions, while also being aware of and influencing the emotions of others. Although the foundational concepts have existed since the early 20th century, the term was popularized by Wayne Payne in 1985.
This interactive workshop empowers participants to enhance self-awareness and self-management. Developing these core EI competencies can positively impact both professional performance and personal relationships.
Key Takeaways:
- Understand the Emotional Intelligence competency framework.
- Evaluate your current level of emotional intelligence.
- Apply techniques to maintain a high level of positivity and energy.
- Handle high-pressure situations and maintain high standards.
- Cultivate emotional resilience and maturity.
- Take responsibility for emotions and avoid blame or complaints.
- Apply emotional intelligence strategies in the workplace.
- Recognize how emotions affect thinking, goal-setting, relationships, and decisions.
Course Inclusions :
- Comprehensive Course Manual
- Presentation Slides
Note: No exam is required to complete this course.
Target Audience: This course is ideal for anyone interested in improving their emotional intelligence skills, regardless of profession or experience level.
©2025 Academy for Pros. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Investing in Emotional Intelligence training for your team can significantly enhance collaboration, leadership, and overall workplace culture. This workshop will equip your employees with practical tools to manage emotions, communicate with empathy, and navigate challenges with resilience. As a result, you'll see stronger teamwork, improved client interactions, reduced conflicts, and a more engaged, productive workforce—making it a smart, future-focused investment for your organization’s growth and success.
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Agenda
Introduction to Emotional Intelligence
Info: ● Self-Management
● Self-Awareness
● Self-Regulation
● Self-Motivation
● Empathy
Core EI Skills
Info: ● Accurate Emotional Perception
● Using Emotions to Enhance Thought
● Understanding Emotional Signals
● Emotional Management
Verbal Communication
Info: ● Active Listening
● Effective Questioning
● Communicating with Authenticity
Non-Verbal Communication
Info: ● Interpreting Body Language
● Emotional Cues in Communication
● The Power of Delivery
Social Awareness & Responsibility
Info: ● Benefits of EI
● Expressing Emotions Effectively
Emotional Regulation Techniques
Info: ● Perspective Shifting
● Self-Awareness Tools
● Healthy Compromise
Building Emotional Control
Info: ● Coping Strategies
● Relaxation Methods
● Integrating Techniques
Workplace Applications (Part I)
Info: ● Managing Emotions at Work
● Constructive Conflict Resolution
● EI in Professional Interactions
Workplace Applications (Part II)
Info: ● Optimism vs. Pessimism
● Finding Emotional Balance
Making a Lasting Impact
Info: ● First Impressions
● Situational Assessment
● Assertiveness with Respect
Conclusion & Reflection
Info: ● Inspirational Insights
● Summary of Key Learnings
● Personal Action Plans and Feedback
Event Venue & Nearby Stays
Regus - Buffalo - Key Center - Downtown, 50 Fountain Plaza Suite 1400, Buffalo, United States
USD 618.81 to USD 826.21
