About this Event
Join us in person for the TWIG meeting on May 19 featuring the amazing Speaker Annie Lee! Gathered together at Edgewood Tahoe for a great oppurtunity of learning and connecting. Don’t miss out on this chance to meet and connect with Tahoe's top tier wedding professionals and hear from Annie Lee in a beautiful wedding venue setting.
Topic: The Customer Is Not Always Right: Modern Customer Communication and 3 Contract Edits Every Hospitality Business Needs
Summary: The hospitality industry is facing a major shift in customer expectations, communication norms, and workforce dynamics. As demand for events is projected to grow by 18%, businesses can no longer rely on outdated “customer is always right” philosophies that strain teams and erode long-term sustainability.
This talk examines how customer service has evolved, where common policies are breaking down, and how unclear boundaries impact team morale, retention, and operational success. Attendees will learn how to balance exceptional client experiences with protecting their business and staff—and will walk away with three practical contract edits they can implement immediately to set healthier expectations, manage client relationships, and build a resilient workforce.
Speaker: Annie Lee
TWIG is thrilled to welcome Annie Lee, principal planner of Daughter of Design, author of Learn to Speak Wedding: Flashcards for Beginners, and founder of PLANNIE which is a global network of event planners that can be hired on an hourly basis. Annie Lee has been recognized in The 100 Most Influential Wedding Professionals index and named a top planner by The Knot, Harper’s Bazaar, Martha Stewart, Brides, and PartySlate.
With 20 years of experience in the wedding industry, Annie is a passionate entrepreneur and problem-solver, driven to not only grow her businesses but also to transform the event industry. A champion of education and innovation, she strives to improve the industry’s landscape through creative business practices and empowering the community.
Annie, aka Annie Plannie, has earned the title of "The Wedding Doctor" by Refinery29, "The Party Planner" by New York Magazine, and has been recognized as a celebrity entertaining expert by People Magazine. She was also named “Woman in Action – Entertaining Expert” by Shape Magazine and featured in Modern Luxury Miami’s “Women of Style.” Her expertise has been highlighted in Vogue and on The Today Show.
According to her social media algorithms, Annie is a lover of K-dramas, history, life hacks, cats, home renovations, human rights, and eating food.
Annie is originally from Los Angeles and has since lived in New York City, Miami, and San Francisco.
Follow and get to know Annie before we meet!
IG: @PLANNIEevents @daughterofdesign
Website: www.daughterofdesign.com
Event Venue & Nearby Stays
Edgewood Tahoe Resort, 180 Lake Parkway, Stateline, United States
USD 161.90
