About this Event
Duration: 1 Day (10 Executive Education Credits)
Credits Breakdown: 8 – Live | 1 – Pre-Training | 1 – Post-Training
Mode: Virtual / In-Person / Corporate In-House
Language: English
Course Overview
Turning Conflict into Collaboration helps participants reframe conflict as an opportunity for growth and innovation. Instead of avoiding disagreements, learners will discover how to channel them into constructive conversations that foster creativity and trust. The program integrates emotional intelligence strategies, negotiation skills, and proven communication frameworks to ensure participants can manage disputes productively in any professional setting.
By combining theory with practical application, participants will practice handling real-world conflict scenarios, identify their conflict styles, and build confidence in turning tension into collaboration. The course emphasizes rebuilding trust after conflict, sustaining collaboration, and creating systems that prevent recurring disputes. Through a structured roadmap, learners leave with actionable tools to strengthen relationships and transform conflict into a driver of growth and innovation.
Why Join This Course?
• Transform conflict into productive collaboration.
• Learn negotiation and mediation skills.
• Strengthen workplace relationships through trust.
• Develop emotional intelligence in high-pressure situations.
• Recognition – Certificate of Completion + 10 Credits.
Learning Objectives
• Understand different types and causes of conflict.
• Identify personal conflict styles and triggers.
• Apply emotional intelligence in conflict situations.
• Use communication techniques to resolve disputes.
• Develop negotiation and mediation skills.
• Turn disagreements into opportunities for growth.
• Rebuild trust and collaboration after conflict.
• Create a conflict-to-collaboration action plan.
Pre-Course Support (1 Credit)
Includes guided reflection on past conflicts, a conflict style self-assessment, and the drafting of a personal conflict resolution strategy to prime participants for the workshop.
Training Day Structure – 8 Modules (8 Hours, 8 Credits)
• Understanding Conflict – Types, causes, and impact. Examine the different kinds of conflict that arise in workplaces and teams. Understand the root causes, from miscommunication to cultural differences, and explore the impact they have on performance and relationships.
• Identifying Conflict Styles & Triggers – Self-awareness in conflict. Discover your default
conflict style through self-assessment. Learn to recognize emotional and behavioral triggers and explore how awareness can improve your ability to manage disputes constructively.
• Emotional Intelligence in Conflict Situations – Managing emotions. Develop strategies to manage your own emotions and respond empathetically to others in moments of tension. Learn to use emotional intelligence to defuse hostility and create a constructive dialogue.
• Communication Techniques for Resolution – Active listening, assertiveness. Practice active listening, assertive expression, and reframing techniques to communicate effectively during disagreements. Gain confidence in creating space for open, respectful, and solution-focused discussions.
• Negotiation & Mediation Skills – Finding common ground. Build practical skills for negotiating mutually beneficial solutions. Explore the principles of mediation to help resolve disputes fairly, strengthen trust, and prevent escalation.
• Turning Disagreements into Growth Opportunities – Innovation from conflict. Learn to view disagreements not as setbacks but as opportunities to surface new ideas and perspectives.
Understand how structured conflict can lead to innovation, creativity, and stronger collaboration.
• Building Trust & Collaboration After Conflict – Rebuilding relationships. Examine methods to restore trust after disputes. Learn how transparency, accountability, and consistent actions help repair damaged relationships and create resilient, collaborative teams.
• Toolkit – Conflict-to-Collaboration Roadmap for daily application. Consolidate learning into a practical roadmap. Walk away with frameworks, checklists, and daily practices to transform conflict situations into long-term collaboration opportunities.
Post-Course Support (1 Credit)
Includes a Conflict-to-Collaboration Playbook with frameworks and guides, a 30-Day Conflict-to-Collaboration Challenge, and an Inspiration Deck with case examples and success stories.
Target Audience
• Leaders and managers handling workplace conflict
• Professionals working in teams
• HR and People managers mediating disputes
• Students learning interpersonal skills
• Anyone aiming to turn conflict into collaboration
Certification & Credits
Participants will receive the Certificate of Completion from Skelora.
Trainer Profile
Delivered by Conflict Resolution & Collaboration Experts with proven experience in negotiation, mediation, and leadership coaching. Trainers bring real-world expertise in guiding individuals and organizations through high-stakes conflicts toward productive outcomes.
Note: Pre- and post-course work each carry 1 Executive Education Credit.
Event Venue & Nearby Stays
For venue information, Please contact us: [email protected], Boston, MA, Boston, MA, United States
USD 622.95 to USD 726.65
