About this Event
This training is aimed at those who support others to enable them to become a value added provider, or to go above and beyond their job description. This involves listening and responding to the frustrations and needs of people with complex needs as they try to access good care. Whilst relying on the basic motivation of staff and volunteers to provide good care which can work in some places, all too often this requires staff and volunteers to work around, or against, a system that was simply not designed to meet the needs of people with complex needs and trauma.
This training is provided by Together UK, Norfolk County Council and Change Grow Live. The training will be delivered by Jane Donohoe Training.
Face to face session - no virtual alternative.
Location: Conference Room 1, The King’s Centre, King Street, Norwich, NR1 1PH.
Arrival: 09:15
Training: 09:30 - 16:00
Morning and afternoon tea/coffee will be available. Lunch provided.
No parking on site.
*Suggested nearby parking is at Rose Lane Car Park, 72-76 Mountergate, Norwich, NR1 1PY. It's a 4 minute walk and costs £8.10 for the day.
We look forward to seeing you there. If you have any questions, please do ask!
Please note;
- This training is very popular and gets booked up quickly. Whilst this training is free to you, there is a lot of work and cost involved. If attendance is poor, it will have an impact on being able to provide events like this in the future.
- If you cannot attend for any reason prior to the day, please cancel your space as soon as possible via Eventbrite so that others have the opportunity to attend.
- If you book a place and do not attend in full, you will be charged a fee of £100.
- Booking your place confirms you have approved this with your line manager .
- Please be aware; photos will be taken at the event and a list of all the professional attendees, their organisations and email address will be emailed to all after the event for their own ‘useful contact sheet’.
- Each attendee will get a ‘Certificate of Attendance’ once the feedback form is completed following the event.
- Please note that, due to the sensitive nature of this training course, delegates might feel anxious or upset by some of the course content if it relates to their own experiences. It is essential that they are aware of the course content beforehand, to be emotionally prepared for the day. Please ensure that all delegates read this course outline ahead of the training. They will be able to step out during the session if needed. There is no requirement for delegates to share personal experiences on this course.
Event Venue & Nearby Stays
The King's Centre, 63-75 King Street, Norwich, United Kingdom
GBP 0.00
